Schools Admissions Coordinator

Job Description

• Suffolk County Council – Endeavour House, Ipswich, IP1 2BX - Hybrid
• £24,404 per annum (pro rata)
• 18.5 hours per week - flexible working options available
• Permanent
  
  
  

At Suffolk County Council, every role is a chance to create positive change. We're not just a local authority; we're a team of dedicated individuals working together to improve lives across our diverse communities. As our new School Admissions Co-ordinator, you'll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for children and families. If you're passionate about making a real, tangible difference, it's time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.

Reimagine the possibilities.

Your Role And Responsibilities

• you will need to be passionate about making a difference to families, getting it right first time and putting the customer at the heart of everything that you do
• have a positive approach to delivering a high standard of customer service to families, schools and other services to support the school admissions and free school meals processes, offering accurate advice by telephone, email and letter
• processing applications for school places and free school meals
• providing all customers with a prompt, courteous and knowledgeable service.
  
  
  

You will need

• a positive, flexible, and proactive approach with a willingness to embrace change as needed
• excellent communication and IT skills
• outstanding customer service skills with the ability to communicate with customers in a clear and sensitive manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence
• to be passionate about getting it right first time and putting the customer at the heart of everything that we do
• excellent organisational ability, with great time management skills allowing you to prioritise work to achieve deadlines and team objectives.
  
  
  

You can view a full list of requirements in the  Job and Person Profile (docx) . If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

• you'll be working in a busy team who are responsible for ensuring that the local authority meets its statutory duties in terms of school admissions. This includes consulting on and determining admissions arrangements and ensuring compliance across all Suffolk schools
• we are very supportive of each other and work closely together to allocate school places to children and young people to community and voluntary controlled schools ensuring that applications are handled fairly, consistently and efficiently
• we process applications for free school meals and maintain accurate data by carrying out regular audits to validate continued entitlement, communicating with parents and schools by telephone and in writing
• we practice hybrid working to provide flexible working arrangements for all and also ensure that there is regular face to face contact with other team members to provide support, training and networking opportunities.
  
  
  

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Angela Davey (she/her) for a casual conversation. You can reach her by calling 01473 260978 or emailing [email protected]

How To Apply

Step 1 - Read the Job and Person Profile (JPP) (docx).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of theJPP.

• You should use the Supporting Statement template .
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
  
  
  

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 1 January 2025.

Interview date: 9 January 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
  
  
  

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .