Warehouse Assistant

Our Warehouse Assistants are the last touchpoint between us and the customer, playing a crucial role in ensuring we fulfill our promises through excellent quality and presentation of products.

Reporting to the Assistant Warehouse Manager, you will be responsible for receiving goods from our factory and customer returns, quality checking helmets and accessories to ensure they meet the highest standards, and picking and packaging orders with acute accuracy.

Key Responsibilities Include

• Offload lorries, ensuring items and quantities match the packing list.
• Prepare documentation for the quality inspection process, including detailed reports and performance records.
• Relay information to the Quality Assurance team regarding any quality issues.
• Provide solutions to enhance quality control standards.
• Make recommendations for improvement measures to the production process.
• Ensure products are ready to be shipped with the highest levels of quality.
• Accurately match products to the original golden sample.
• Make necessary repairs to helmets and accessories as required.
• Verify customer-returned products, ensuring they match the customer’s order.
• Make judgment calls on what constitutes ‘new’ and acceptable, and what needs to be scrapped.
• Complete all computerised documentation and data input efficiently.
• Prepare items and orders for courier pickup, ensuring they match the relevant paperwork.
• Assist with warehouse inventory controls using handheld scanners.
• Replenish stock according to our standard operating procedures.
• Report any damaged or missing goods to the Warehouse Manager.
• Maintain good housekeeping by keeping the warehouse clean and tidy.
• Adhere to workplace Health and Safety rules, reporting any defects or hazards.
• Perform any other duties as stipulated by the Warehouse Manager.
  
  

This Role Is For You If You

• Have experience working in a warehouse environment.
• Can lift up to 20kg and stand for long periods of time.
• Are a natural problem-solver.
• Possess excellent communication and teamwork skills.
• Can be flexible during busy periods, such as Black Friday and product launches.
• Work independently, efficiently, and professionally at all times.
• Enjoy working in various roles within the warehouse.
• Have meticulous attention to detail, ensuring products reach the customer in the best possible quality and condition.
• Possess technical skills and ability for data analysis and reporting.
• A forklift/counterbalance license is beneficial but not essential.
  
  

The Offer

• 26 days annual leave plus bank holidays.
• Working hours of 09:00 - 17:00.
• Private health insurance with Vitality.
• Enhanced maternity and paternity entitlements.
• Wellbeing support with our employee assistance programme - Health Assured.
• Free personal training sessions in our in-house, purpose built gym.
• Free Ruroc products, plus 50% friends and family discount.
• Contribution towards skiing/snowboarding lessons and your CBT/motorcycle lessons.