User Test Analyst

Group Technology | Product Management

Permanent

Manchester

Hiring range: £40,000 - £50,000

For more information please email [email protected]

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

The Group Technology Product Management team designs, builds and operates bespoke software solutions used by ITV operational teams. The team includes capability in product design, agile delivery and software engineering. We’re looking for a skilled and motivated User Test Analyst to join our dynamic team and ensure the quality and usability of our custom-built software solutions.

The role

The User Test Analyst will be responsible for the end to end user acceptance testing and operational acceptance testing of bespoke software products developed in-house by the ITV Group Technology Product Management team.

The role includes collaborating with Product Owners, engineering teams and business users to understand requirements and use cases, designing and executing test plans and test cases, identifying, reporting and prioritising defects according to business impact and value, as well as working closely with engineering teams to ensure defects and issues are resolved.

Skills you’ll need (minimum criteria)

• Analysis of product requirements and specifications to create comprehensive test plans and test cases.
• Knowledge of how to execute manual and automated tests, documenting results and providing detailed defect reports.
• Collaboration with developers and product owners to understand and reproduce reported issues.
• Engagement with business users to understand their needs and expectations for the products and incorporate their feedback into the testing process.
• Compiling UAT and OAT scope and plan per release, including testing repository and artefacts e.g. testing documents, defects, feedback and evidence.
• Creating UAT test scripts and updating regression test scripts, covering new functionality; creating OAT scenarios and scripts.
• Liaison with the engineering team to confirm environments, code and integrations are ready for test cycles, including relevant access for business users during UAT.
• Support for the Product Owner during UAT execution by business users (eg. planning, availability, check-ins with business users).
• Participation in Agile development processes, including sprint planning, daily team meetings, and retrospectives.
• Contribution to the continuous improvement of testing processes and methodologies, including appropriate and targeted use of testing automation.
  
  

Other things we’re looking for (key criteria)

• Strong understanding of software testing principles, methodologies, and techniques.
• Experience with manual and automated testing tools and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Resilience and ability to maintain a balanced perspective when managing user feedback.
• Experience in testing bespoke software products is a plus.
  
  

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at [email protected].

Find out more about applying with a disability.

• There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
  
  

Because those who make an impact deserve to be rewarded for it.

ITV Offers Some Great Rewards And Benefits Including

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
  
  

More About Our Benefits

Closing date: Wednesday 15th January 2025