Pharmacy Patient Services Lead - Band 6

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Job Overview

The Pharmacy Dept. at Southmead is a forward thinking, dynamic and innovative team with a strong clinical and patient focus. Aiming to provide new exciting opportunities, we are excited to invite an enthusiastic & driven Patient Services Lead to join our ever expanding Patient Services team.

This blended Medicines Optimisation and Dispensary post balance Medicines Management and Dispensary in a rotational manner. Providing an excellent opportunity to learn and develop in a supportive environment. With the forward-thinking aim of moving towards ward-based services.

The successful candidate will have good communications skills and be able to manage and guide all patient services staff who are of various skill levels with proven experience in leadership and mentoring of teams.

North Bristol Trust is moving towards a ward based working structure, this post is designed to help facilitate this change and move NBT towards a decentralised service putting pharmacy processes closer to the patients and enabling a more efficient patient journey towards discharge.

The vacancy is an evolving role to facilitate the implementation of ward-based working and we are hopeful to attract a successful candidate with experience in change management and managing teams through times of change. The successful candidate should be open to implementing new processes, whilst supporting staff and managing the needs of the organisation.

To learn more about Pharmacy at NBT, click here to watch our video.

Main duties of the job

Patient Services teams facilitate an effective service both within the ward based and dispensary-based services. The successful candidate will ensure that all procedures and processes relating to labelling, dispensing and checking medication requests are robust and adhered to, whilst ensuring workflow is completed in accordance with departmental KPI targets.

The post holder will support the Patient Services Manager in the provision of all operational aspects of the dispensary and medicines management services. Deputising as necessary in management of the services. Aside from facilitating the rapid discharge of patients from hospital and to ensure that Pharmacy and the Trust meets its objectives with regards to TTA request turnaround times. Ensuring the Trust’s WDA license requirements are adhered to in the provision of named patient and CD supply to WDA customers.

The successful candidate will ensure that all staff work to a high standard, providing quality pharmacy services to patients and multidisciplinary staff interacting with Patient Services team.

Strong IT skills are required within the role to ensure that operating systems can be used, data extracted and presented to aid continuous service development and improvement.

Other duties are outlined in the Job Description and Person Specification.

Working for our organisation

Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.

As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as OneNBT, provide a place you are proud to work and an outstanding patient and carer experience.

We treat some of the most difficult medical conditions, in an increasingly complex and growing patient population made even more complex by the challenges we face due to Covid-19. Yet we are confident in our ability to be ready for the next five years, even in these uncertain times. This is thanks to our understanding of the financial, capital and transformation actions we will need to take to deliver our ambitious strategy and objectives launched at the start of the year. Not only will we continue to increase our offer to you, our staff, but will work with you and our partners to make sure we achieve all we set out to do.

Detailed Job Description And Main Responsibilities

For more information on this role, please see attached job description or contact Sherab Gyaltsen or Julie Hamer on the below details:

[email protected]

[email protected]

0117 41 42312

Person specification

Education/Training/Qualifications

Essential criteria

• BTEC National Certificate in Pharmaceutical Sciences and NVQ Level 3 in Pharmacy Services or approved equivalent qualification
• Registered Technician with the General Pharmaceutical Council
• Accredited Checking Technician
• Accredited Medicines Optimisation Technician
• Leadership and Management Qualification
• Evidence of continued CPD
  
  

Desirable criteria

• IT competencies equivalent to ELTE/ECDL, including experience of using specific Pharmacy stock control and ordering systems such as Ascribe/EMIS, JAC, HP etc.
• Sickness Management Accreditation
  
  

Work Experience

Essential criteria

• Extensive experience in hospital pharmacy
• Operational Management
• Experience of managing a team (3 or more members in a Team) and multidisciplinary working
• Experience of writing and developing Standard Operating Procedures
  
  

Desirable criteria

• Understanding of current medicines management practices and dispensary practices
• Experience of project management and service improvement
• Experience of change operational management and root cause analysis
• Experience of internal and external audit
  
  

Knowledge/Skills/Abilities

Essential criteria

• Knowledge of Control of Substances Hazardous to Health Legislation
• Substantial post qualified experience working as a Pharmacy Technician in an Acute UK Hospital, with experience of a supervisory/management role at Band 5, or above.
• Ability to plan personal and departmental workload on both short (days) and long term (months)
• Ability to be flexible and maintain objectivity when under pressure
• Knowledge of current Patient Services practices and legislation
  
  

Desirable criteria

• Accredited Risk Management & COSSH Management
• Knowledge and understanding of Wholesale Distribution Authorisation (WDA) for Medicinal Products
• Knowledge of Quality Management Systems and QA applications, such a Q-PULSE.
  
  

Personal Qualities/Special Circumstances

Essential criteria

• Excellent interpersonal skill
• Ability to react to, and manage changing situations required by the organisation on a daily basis whilst liaising with staff accordingly
• Excellent time management skills
• Self-motivated and the ability to motivate others/act as a role model
• Able to deal and communicate professionally with all levels of staff within own organisation, other NHS organisations, Industry and Pharma partners as well as patients
• Attention to Detail. Able to concentrate on complex tasks for long periods
• Team Player with drive and enthusiasm
• Staff are required to work any combination of hours between 08:00am – 19:00pm. Shift patterns will be allocated once appointed and will include weekend working on a rotational basis
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

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North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.