patient pathway coordinator

An exciting opportunity for 1 part time pathway coordinators has opened up with Transplant Surgery at LGH

You will be part of a team of Pathway coordinators working to provide a seamless clinical booking service and administration support to the wider team. You will need to have a flexible approach and a commitment to working as part of a busy team. You must be able to demonstrate our Trust Values and be willing to learn, and embrace new challenges.

The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills. A positive attitude is essential within our friendly and dynamic team.

Main duties of the job

Provide an administration service for the medical teams across the service, ensuring that the quality standards of the Trust are met.

Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service.

To ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral to Treatment (RTT 18 weeks) requirements.

To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.

Use relevant CMG systems to manage patient pathway data.

Detailed Job Description And Main Responsibilities

• To receive referrals and make new and follow-up appointments
• Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
• To ensure the full utilisation of clinic slots available.
• To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents; reviewing and checking referrals to ensure data quality and booking requirements.
• Processing any overseas visitors, which will include receiving and checking ID documents and referring to the Overseas Patient Manager.
• To assess and validate appointment details on the HISS system as defined by scheduling rules.
• Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
• Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.
• Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics and theatres, taking appropriate actions where required information is not available.
  
  

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We Have Four Primary Goals

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
  
  

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
  
  

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About The University Hospitals Of Leicester NHS Trust

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

For further details / informal visits contact: Name: tracey goddard Job title: admin manager Email address: [email protected] Telephone number: 01162584196

Patricia Bingley service manager- 2584605