OPERATIONS MANAGER (READING)

Operations Manager (Reading)

Position: Operations Manager

Reporting to: CEO

Status: Permanent

Salary: Dependent upon experience

Hours: Full-Time (basic hours 09:00 to 17:30)

Based: Reading

Our Company

UTP is one of the fastest growing merchant service providers in the UK. We provide card machines to small and medium sized businesses in three countries. We are pioneers in security and providing convenient payment methods to our customers.

Our employees are what make up our company. We train each staff member to the highest standard, providing help and guidance at all times.

The Role

Reporting to the CEO, the Operations Manager will oversee the department and its various functions; including regular performance-based reviews, acting as a point of escalation and supporting the department in all its day-to-day activity.

Daily Responsibilities

• Managing the On-boarding, Customer Services, Logistics function and Technical Support teams
• Safeguarding the smooth running of the Operations department on an ongoing basis by developing and communicating key procedural changes, reacting to colleague and customer needs and frequently reviewing operational KPI’s
• Building and maintaining strategic partner relationships with external suppliers
• Regularly review department KPI’s
• Holding regular Team meetings
• Ensure any process or system changes are properly communicated and understood
• Responsibly delegate tasks where appropriate, assign independent projects to Team Leaders where possible, providing regular feedback sessions and ongoing support
• Be willing to take a hands-on approach whilst effectively managing higher level department performance and goals
• Ensuring the end-to-end process is managed effectively, reviewing to areas for improvement regularly, reacting and adapting process where appropriate
• Oversee day-to-day employee matters, including but not limited to performance-based reviews, holiday requests, team rotas, and collating payroll data
  
  

Skills/attributes

• Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
• We use bespoke systems however a good knowledge of Microsoft Excel and Microsoft Access would be beneficial
• Good time-management skills with an ability to work to strict deadlines
• Have a pro-active and reactive nature
• Approach problems in a thorough and logical manner
• Be a confident decision maker
• Analyse information with a keen eye for detail
• Must be a quick learner, willing to learn new processes and procedures
• Ability to function effectively in a fast-paced, ever changing work environment
• Living within a reasonable commute of Reading
  
  

Benefits

• 23 days of holiday
• Your birthday off (paid)
• Company events
• Company pension
• Health and wellbeing programme
• Referral programme
• Free eye test and payment contribution towards glasses at Specsavers
• Free flu jabs
• Access to PERKBOX and monthly credit added to your account
• Dress down Friday
• Annual awards ceremony
  
  

We take pride in our employees being a team of diverse and inclusive individuals. Every employee is considered equal to opportunities and progression. We strive to create an environment where everyone feels valued and respected.

Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.