Quality Associate

Quality Associate

Reports to: Head of Quality & Responsible Person (RP)

Location: London or Reading

Compensation: Competitive salary + annual bonus

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Quality Associate supports the Quality Department in maintaining compliance with Good Distribution Practice (GDP) guidelines to ensure the Quality, safety and integrity of products throughout the Healthxchange supply chain.

Reporting to the Head of Quality, the Quality Associate will be responsible for the maintenance of the Quality Management System (QMS) including document management control covering CAPA, Deviations and Change Controls. This role will also have specific accountability towards the validation of Healthxchange customers suppliers and vendors.

Responsibilities:

• Support the implementation & maintenance of Healthxchange’s commitment towards Quality towards GDP, GMP, GxP, Pharmacy (oversight with support ex SI Pharmacist) & Regulatory standards
• Provide daily support towards Healthxchange’s operations licences at all sites; namely WDA(h) & MS licenses
• Assist the Quality Team in implementing and maintaining Good Distribution Practice (GDP) standards across all Healthxchange operations
• Maintenance and management of Quality Meeting notes and actions
• Oversight and maintenance of our QA Management System (QMS) including document control, change control, validation management (systems and plant (PPM)), deviation management, CAPA (Corrective and Preventative Action) programs, complaint management and standard operating procedure (SOP) management and oversight
• Document and report any deviations or issues identified during daily tasks
• Assist in the development and maintenance of procedures, protocols and departmental documentation
• Support customer and vendor approval process
• Partake and support internal and external audits to assess compliance whilst continually removing risk from Healthxchange operations
• Support continuous improvement initiatives to enhance QA systems, processes & performance
• Support timely resolution of QA related issues and deviations to minimize risk to customers, patients and Healthxchange supply chain of products

Requirements:

• Batchelors degree in related field (Quality Assurance, life sciences etc)
• Minimum of 12 months experience in a QA role preferably in a pharmaceutical, medical device global supply chain industry
• Strong knowledge of Quality Management Systems (QMS) and regulations (GDP, GMP, GxP)
• Effective communication and interpersonal skills
• Excellent attention to detail with strong analytical skills
• Ability to work independently and collaboratively across multiple cross-functional departments
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

Company pension, annual bonus, 23 days holiday plus bank holidays (and increasing withservice), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.