General Manager

Location: Bletchley and Swan Pool Leisure Centre

Salary: £35,000 - £40,000 dependant on experience plus benefits

Full-time, 40 hours per week - flexible to suit the needs of the business

Ready to make an impact?

As a General Manager in our Leisure team, you’ll lead operations across the Bletchley and Swan Pool Leisure Centres. You’ll oversee every aspect of the business to ensure outstanding service for our customers and achieve the strategic objectives of Serco Leisure and our partners. Your role will make a real difference by promoting active and healthy lifestyles in the community.

You’ll be entrusted to:

• Provide inspirational leadership to the site team, fostering a culture of collaboration and high performance.
• Drive commercial aspects, including fitness and aquatic sales, event bookings, and community engagement.
• Develop and implement business strategies, ensuring the contract specification is met.
• Manage financial performance, ensuring budgets are adhered to and targets achieved.
• Build strong partnerships with stakeholders, clients, and the local community.
• Ensure compliance with health and safety, employment law, and environmental responsibilities.
• Lead recruitment, training, and development for your team to help them reach their full potential.
• Oversee facility management, ensuring high standards of cleanliness, safety, and customer experience.
  
  

Does this sound like you?

You’ll be a great fit for this role if you have…

• Demonstrable experience working as a General Manager in a single or multi-site operation in a similar setting.
• Expertise in commercial fitness and aquatic sales, business planning, and financial control.
• Strong leadership and motivational skills to manage teams effectively in a multi-discipline environment.
• Excellent client and stakeholder relationship management skills.
• Proven ability to plan strategically and deliver operational excellence.
• Experience in report writing, presenting, and decision-making at a senior level.
  
  

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: 21 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Leisure specific benefits - Employee Benefits
  
  

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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