Customer Experience Manager

Peterborough

£35,000 - £40,000

Construo Recruitment are working with a leading provider of IT and telecom solutions, delivering exceptional service to businesses across the UK. Who pride themselves on providing cutting-edge technology, expert consultancy, and outstanding customer support to ensure their clients achieve seamless communication and efficiency.

The Role

As a Customer Experience Manager, you will be at the heart of our client interactions, ensuring every customer receives outstanding service. Your role will be pivotal in driving customer satisfaction, engagement, and retention by delivering a seamless and proactive experience. You will work closely with multiple departments to enhance customer relationships, resolve issues effectively, and identify opportunities for continuous improvement.

Key Responsibilities

• Develop and implement customer experience strategies to enhance client satisfaction and retention.
• Serve as the primary point of contact for customers, ensuring a smooth onboarding process and ongoing support.
• Monitor customer feedback and performance metrics to identify trends and opportunities for service improvement.
• Work closely with sales, support, and technical teams to ensure a seamless customer journey.
• Proactively address customer concerns and resolve issues in a timely and professional manner.
• Train and mentor internal teams on best practices for customer engagement and relationship management.
• Implement customer loyalty initiatives and feedback programs to drive engagement and long-term partnerships.
  
  

What We’re Looking For

• Proven experience in a customer experience, account management, or customer service leadership role.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to analyse customer data and feedback to drive service improvements.
• Problem-solving skills with the ability to handle challenging situations effectively.
• Experience working in the IT, telecom, or technology sector (desirable but not essential).
• A proactive and organised approach with excellent attention to detail.
  
  

What’s on Offer

• Competitive salary and benefits package.
• Opportunities for career progression in a fast-growing company.
• A dynamic and supportive team environment.
• Training and development opportunities to enhance your skills and expertise.
  
  

If you are passionate about delivering exceptional customer experiences and want to be part of an innovative and customer-focused company, we’d love to hear from you