Children and Young People Admin Team Leader

Job Overview

To provide administrative supervision for the administration team within the Children & Young People’s Division under the direction of the Administration Manager and Deputy Operations Manager. The post holder will facilitate the delivery of an efficient and effective administrative and clerical service. The post holder will supervise the administrative and clerical staff organising their workload as necessary and reviewing systems and processes in line with service needs. The post holder will be responsible for contacting the Estates department, IT, facilities and other departments as necessary to ensure the smooth running of the various sites.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

To provide administrative supervision for the administration team within the Children & Young People’s Division under the direction of the Administration Manager and Deputy Operations Manager. The post holder will facilitate the delivery of an efficient and effective administrative and clerical service. The post holder will supervise the administrative and clerical staff organising their workload as necessary and reviewing systems and processes in line with service needs. The post holder will be responsible for contacting the Estates department, IT, facilities and other departments as necessary to ensure the smooth running of the various sites.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications And/or Knowledge

Essential criteria

• Able to demonstrate English and Mathematics to GCSE or equivalent level.
• NVQ 4 in Admin/customer care or equivalent experience
  
  

Desirable criteria

• ILM Team Leading qualification or equivalent qualification or experience.
  
  

Experience

Essential criteria

• Previous office experience.
• Previous staff management experience.
  
  

Desirable criteria

• Previous NHS experience.
  
  

Aptitude And Abilities

Essential criteria

• Previous experience of supervising and managing staff.
• Able to use electronic information systems.
• Accurate VDU and keyboard skills.
• Able to record information accurately.
• Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks.
• Previous experience of communicating confidential information.
• Communicate clearly and sensitively over the telephone, in person and by letter.
• Excellent communication skills with all stakeholders.
• Able to work independently but also as an effective team player.
• Knowledge of patient confidentiality.
  
  

Desirable criteria

• Ability to speak Welsh
• Previous experience using the hospital WPAS or similar system.
  
  

Personal Qualities

Essential Criteria

• Enthusiastic, motivated and approachable.
• Offer a degree of flexibility with working hours.
• Strength of character and confidence to overcome obstacles in a balanced and sensitive manner.
• Be able to meet the challenges of a changing organisation.
• Customer focused approach.
  
  

Other

Essential criteria

• Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.
• Willing to demonstrate ongoing study both formal and informal to ensure practice and knowledge are up to date.