Application Support Analyst

Job Description

Application Support Analyst

Contract: Hybrid Working options Available

Location: Victory House, Brighton

Permanent Contract

Salary range: £43,000-£46,000

Full time/part time: Full Time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

The purpose of the Application Support Analyst is to ensure an exceptional

customer experience for Bupa Global’s IT system users by swiftly and effectively

responding to and resolving IT Incidents, Events, Requests and queries. The

role holder will be working with the rest of the Application Support Team globally.

This includes investigating and resolving complex, challenging and urgent IT

issues and opportunities.

How You’ll Help Us Make Health Happen

• Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
• Undertaking minor development work with the potential to grow this aspect over time. Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
• Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global
  
  

Key Skills / Qualifications Needed For This Role

• Knowledge and experience of a range of technologies.
• One of the following:
• Understanding and experience of one or more web development
  
  

technologies, environments, and frameworks; such as: SOAP/REST,

C#, MVC, ASP.NET Web Forms, SQL, JQuery, JavaScript, HTML &

CSS

or

• Understanding and experience in database technologies such as
  
  

PL/SQL and/or T-SQL and writing performant queries, with

knowledge in oracle reports or SSIS/SSAS/SSRS

• Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors
• Experience of working within an Azure environment would be preferable but not essential
• Excellent interpersonal and communication skills are required with emphasis on achieving results and successful outcomes.
  
  

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
  
  

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

IT

Locations:

Victory House, Brighton