Appeals Officer
Luton Borough Council
Date: 2 days ago
City: Luton
Contract type: Part time
About The Job
Salary: £37,938 - £40,476 a year pro rata
Hours per week: 29.6
Contract type: Fixed term for up to 1 year
We are looking for a highly skilled and experienced individual to take on a key role within our education team. This position is ideal for someone with a background in legal and problem-solving within the educational context, who has experience handling and resolving complex complaints. You will be tasked with managing situations that require sensitivity and diplomacy, working closely with parents, staff, and stakeholders to ensure positive outcomes.
Your ability to communicate clearly, both in writing and in person, will be essential in producing detailed reports and letters that address complex issues. You will also have the opportunity to use your advanced ICT skills to interpret data and generate statistical reports, which are key to supporting service delivery. This role will involve some evening meetings and the ability to manage conflicting work demands during busy periods, ensuring smooth operations even in a high-pressure environment.
Please note this role does not attract sponsorship.
Interviews will take place on the 3rd & 4th March
About You
We’re looking for someone who is decisive, diplomatic, and a natural problem-solver. You’ll be skilled at negotiating, persuading, and influencing outcomes, particularly when dealing with frustrated or angry parents. You’ll be able to present well-reasoned cases and navigate difficult situations with ease.
Your organisational skills will allow you to manage multiple tasks effectively, while your judgement will help you make clear decisions when needed. A strong knowledge of issues and legislation related to Appeals and Admissions will be crucial, and your commitment to continuing professional development will ensure that you remain up-to-date with the latest practices.
If you have experience in identifying discrimination and taking the right action, we’d love to hear from you. We also appreciate candidates who are flexible and can attend meetings outside of normal working hours when required.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Salary: £37,938 - £40,476 a year pro rata
Hours per week: 29.6
Contract type: Fixed term for up to 1 year
We are looking for a highly skilled and experienced individual to take on a key role within our education team. This position is ideal for someone with a background in legal and problem-solving within the educational context, who has experience handling and resolving complex complaints. You will be tasked with managing situations that require sensitivity and diplomacy, working closely with parents, staff, and stakeholders to ensure positive outcomes.
Your ability to communicate clearly, both in writing and in person, will be essential in producing detailed reports and letters that address complex issues. You will also have the opportunity to use your advanced ICT skills to interpret data and generate statistical reports, which are key to supporting service delivery. This role will involve some evening meetings and the ability to manage conflicting work demands during busy periods, ensuring smooth operations even in a high-pressure environment.
Please note this role does not attract sponsorship.
Interviews will take place on the 3rd & 4th March
About You
We’re looking for someone who is decisive, diplomatic, and a natural problem-solver. You’ll be skilled at negotiating, persuading, and influencing outcomes, particularly when dealing with frustrated or angry parents. You’ll be able to present well-reasoned cases and navigate difficult situations with ease.
Your organisational skills will allow you to manage multiple tasks effectively, while your judgement will help you make clear decisions when needed. A strong knowledge of issues and legislation related to Appeals and Admissions will be crucial, and your commitment to continuing professional development will ensure that you remain up-to-date with the latest practices.
If you have experience in identifying discrimination and taking the right action, we’d love to hear from you. We also appreciate candidates who are flexible and can attend meetings outside of normal working hours when required.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
How to apply
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