Train Service Controller

Our mission is to provide world-class logistics solutions that empower our customers to deliver on their promises, with a focus on customer-centric and reliable service delivery.

The Train Service Controller plays a key part by overseeing the real time management of the GB Railfreight/Network Rail Track Access and haulage contracts, and associated contracts, such as traction and train crew hire. You will be proactive in monitoring all of GB Railfreight train services, in liaison with Network Rail and customer representatives, including investigation into time losses and arranging corrective actions to be taken. You will be in charge of the coordination of modified or emergency train plans in liaison with Network Rail and the Duty Control Manager whilst ensuring customer information is supplied frequently and in a timely manner.

The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12-hour shifts which include days, nights, weekend and bank holiday working.

Closing date 24th March 25

• Communication of plan revisions and other information throughout GB Railfreight, its customers and contractors.
• Liaise with the Duty Control Manager, Engineering Team or Contractor and Network Rail in the event of a train failure or defect to establish the most effective course of action to be taken to minimise disruption, in conjunction with GBRf OSM 120 “Defective On-Train Equipment”, keeping our customers informed of developments
• Manage and control the booking-on arrangements and real-time resourcing of all Train Managers and ground staff, including recording all reasons for plan deviation or extra hour allocation.
• Monitor traction resources that are in service ensuring that any deviation is fully assessed to ensure most economic use of available traction, with minimal effects on maintenance plans.
• Work in conjunction with all areas of the business to deliver GBRf business safely, and in the most cost effective way.
• Manage service disruptions, taking ownership of revising crew and traction plans to return to the booked schedule efficiently with minimal reactionary disruption to traincrew and maintenance plans as well as ensuring late costs are managed.
• Coordinate modified or emergency train plans with Network Rail and the Duty Control Manager.
• Proactively monitor GB Railfreight services, coordinating with Network Rail and customer representatives to investigate time losses and arrange corrective actions.
• Support the Performance Team by ensuring TRUST Delay Data for incident attribution is recorded accurately and ensuring reactionary delays are efficiently managed.
• Liaise with the Engineering/Fleet Control Team, contractors, and Network Rail during train failures or defects to minimise disruption and ensure customers are kept informed.
  
  
  

We are looking for individuals with the following skills and qualities

Essential

• 5 GCSEs (grades 9-4 or A*-C equivalent) including Maths and English
• Excellent IT skills including proficiency in Microsoft suite
• Detail-oriented maintaining accuracy in all tasks.
• Strong organisational and time management skills with the ability to remain calm under pressure
• Excellent interpersonal and communication skills, both written and verbal and the ability to build positive relationships with various stakeholders
• Excellent customer service skills with a focus on customer satisfaction
  
  
  

Desirable

• Experience in railway planning or working within the rail industry
• Good working knowledge of national railway geography
• Experience within a Control environment
  
  
  

Are you the right candidate?

This role requires a confident and proactive individual who not only meets the technical criteria but also places customer satisfaction at the forefront, ensuring a high-quality service in all interactions.

What’s in it for you?

The salary on offer for this position is £53,247 which incorporates a shift allowance.

Our unique and friendly culture at GB Railfreight ensures that you’ll enjoy what you do, are treated well and supported to be the best you can be in your role. Like all staff at GBRf, you’ll have the opportunity to attend regular staff and industry social events. Your shifts will be scheduled 9 months in advance to enable you to maximise your days off and make it easier to plan personal commitments, you’ll be enrolled into our Industry Wide Defined Contribution Pension Scheme, generous Healthcare package and online benefits portal offering hundreds of discounts at nationwide retailers, with many more benefits available.

You will be offered training and development to prioritise your growth in line with our people centric culture, benefiting from a selection of internal courses and external certifications to support you to reach your full potential.

Our Values

Professionalism - Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture

Support - We look after our people and they in turn are encouraged to look after each other

Communication - The transparency of our is business is valued by our colleagues and customers

Trust and Empowerment - We believe that openness and honesty make for the best relationship because it leads to trust and confidence

Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged right from the top

At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.