Technical Writer

General information

Job Title

Technical Writer

City

London

Country

United Kingdom of Great Britain and Northern Ireland

Division

Engineering

Description

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

As a Technical Writer, you will play a key role in creating clear, concise, and user-friendly documentation for our APIs and developer tools. Your work will help engineers effectively understand and use our products. You'll collaborate closely with software engineers, product managers, and client services teams to gather information and ensure our documentation is accurate, up to date, and easy to navigate.

Duties

• Maintain and improve existing documentation, including guides, manuals, tutorials, and code samples.
• Work with engineers and product managers to ensure content is accurate and complete.
• Improve the documentation site by refining content based on user feedback.
• Contribute to team documentation processes and style guides.
  
  

Requirements

Essential

• 3-5 years of experience in technical writing, ideally in a software or developer-focused environment.
• Familiarity with API documentation tools like Swagger and OpenAPI
• Strong written and verbal communication skills.
• Excellent attention to detail and a focus on accuracy and consistency.
• Ability to work independently, manage time effectively, and adapt to a fast-paced environment.
• A background in computer science, technical communication, or a related field is a plus.
  
  

This is a permanent role based in our London HQ, with a salary of £45,000–£65,000 for three days in the office. If you opt for four days, the salary range increases to £55,000–£75,000.

Benefits

• Highly competitive salary
• Pension plan
• Life insurance
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop-up
  
  

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company.

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.