Student Support Officer ( Part-time, UK)

This is a freelance remote/working from home position, you must be UK based.

Hours: Part-time 25- 30 hours per week, 5 days per week, Mon-Fri (Saturday rota may be included in future)

Shift: 5-6 hours per day, between 9am and 5pm UK time

Contract type: Freelance, 18 months

Salary: £13.46 per hour

The Company

This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focussed, ambitious and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.

Summary

To succeed in the role, you will need impeccable organisational skills and attention-to-detail, with strong communication and interpersonal skills. You will be proactive and have the ability to work independently and collaboratively.

Key Responsibilities

• Primary focus to ensure students are supported through the various training programs.
• Managing enrolment and onboarding of students including data logging, tagging in LMS, intake assessment, student support through to graduation and certification
• Work to an activation schedule to ensure students have the necessary resources they need to access the programme.
• Follow a process to ensure scheduled support sessions happen and that records are appropriately logged in line with GDPR.
• Administration of the end to end tutoring process.
• Build and maintain key relationships with tutors to ensure that workflow is maintained.
• Database Administration and general communication via email and social media/Facebook.
• Responding to Customer queries relating to onboarding, courses and student support
• Maintaining the Customer queues within the Student Operations Team following closely the SLAs in both answering and assigning emails to the appropriate team member.
• Ensure accurate and clear record keeping and administrative functions are delivered relevant to all student activity.
• Continuous improvement of knowledge based articles and SOP.
• To be part of the Saturday rota when required
  
  

Requirements

• Strong organizational skills and an eye for detail.
• Good written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• A thorough and methodical approach to work.