Service Leader Assistive Technology

Community Integrated Care is offering an exciting opportunity for a dedicated and self-motivated Service Leader Assistive Technology. The Shift Leader will be based in the Virtual Care Centre in Widnes and will lead the Team of Operators to enable people supported to live the best lives possible.

Community Integrated Care is responding to the changing needs of the population, and the opportunities offered through an increasingly digital world, by investing in a groundbreaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible.

The successful Virtual care centre shift manager will have extensive experience working in a leadership role within the social care sector and with people supported with a variety of learning disability or mental health needs. They will use their experience and expertise to manage challenging situations effectively, either for people supported within the care centre or as part of the organisational on call.

Using the TEC platform and the information available through it, the Shift Manager will ensure the service is meeting individual needs and that people supported are safe and supported in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans. People supported should be encouraged to dare to reach their goals and aspirations, as independently as possible.

As part of the Team of Shift Managers, there will be a requirement to provide day and night shifts to ensure there is 24/7 support available in the VCC.

The care centre team are continually striving to become a centre of excellence for TEC within the sector. The Shift Leader will be part of the TEC project team and play an important part in delivering our ambitious vision and growth plan for TEC.

What skills and experience do we need from you?

Shift Patterns

• This is a 24/7 service so there will be a mixture of days, early shifts, late shifts, nights, weekends and bank holidays involved. You must be flexible to work across all of these.
• Day shifts are 7.30am till 7.30pm, night shifts are 7.30pm till 7.30am
• Between the hours of 5pm and 9am this role provides Charity wide On Call support across England and Scotland
  
  

Experience

• Experience of leading teams and managing performance
• Proven track record of working in a health or social care setting
• Ideally experience working within mental health
• Experience of working independently
• Proven track record of identifying risks and finding solutions
• Understanding of person-centered support
• Experience of working to CQC/CI regulations and inspection processes
  
  

Qualifications

Professional qualification in Health and Social Care level 5 is desirable

Skills / Abilities

Demonstrating Personal Qualities - A Place I Belong/ Changing Lives - It's all about you…you'll have high levels of self-awareness, promoting resilience and wellbeing within your team/s. Your role model our values and positively empower others to positively influence change. You are passionate about self-directed learning and role model this with other colleagues.

Working with People - Better Together - We are better when we work together…You are a master at networking with other organisations/groups putting our organisation at the heart of the community. You can challenge others, share your expertise, and communicate messages in a meaningful way. You have a clear sense of your team's purpose values and vision and your team naturally share that with you, identifying any challenges. You are passionate about sharing information and resources across the organisation and the wider community to enhance the services we offer.

Leading/Managing Services - Purpose with Passion/ Changing Lives - You are passionate about shaping services/teams around the people we support continually measuring progress and outcomes. You can manage resources and budgets in line with requirements, considering impact both locally and nationally. You are keen to be a visible and accessible leader to the teams that you support and foster a culture of empowerment and recognition.

Delivering Results/Improving Services - Dare to be the Best - We all have the power to make a difference…you actively collaborate with others (colleagues/people we support/wider communities) to create improvements and solutions. You are passionate about sharing best practice, championing, and promoting excellence in social care.

Setting Direction - Purpose with Passion - You are a leader who can see and understand the impact of external factors and can translate these to your colleagues. You can challenge existing practices, use a collaborative approach to driving improvement, whilst using information and evidence to improve how we manage risk. You act as a values ambassador, demonstrating these to all your colleagues. You provide clear direction and will evaluate impact of strategies and services.

What is The Deal for you?

Competitive Salary: £39,200 per year FTE based on an average 42 hours per week, this will be Pro rata for part time

Pension: contributory pension scheme

Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app

Best Lives Possible: You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible

Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!

Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

To find out more about the role get in touch with Victoria Shaw, HR Business Partner.

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations!