Service Desk Apprentice - IT
Polaris Community
Date: 2 days ago
City: Bromsgrove
Contract type: Part time
Salary: Starting £230 per week with clear progression through apprenticeship to £330 per week at qualification
Specific Hours: Monday - Friday 9am - 5pm - 35 hours per week
Location: Head Office - Bromsgrove
Contract Type: Fixed Term 18 months
Course Information: Information Communications Technician Level 3 - You will be allocated the time required during the working week to attend learning that supports your apprenticeship course.
Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme, On-site Free Parking, Paid training with a view to obtaining a recognised qualification within Administration, Completion of Functional Skills Level 2 in Maths and English alongside your qualification
About Us
We are Polaris, one of the UK's largest leading communities of children's service providers.
Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their future.
Due to the growth of our services across the Polaris group, we are delighted to be recruiting for an enthusiastic IT Apprentice to join our vibrant team at our Head Office based in Bromsgrove.
Your role as an IT Apprentice will include
The successful candidate will be required to complete a standard DBS check, the cost of which will be met by Polaris.
Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
Polaris is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment
Specific Hours: Monday - Friday 9am - 5pm - 35 hours per week
Location: Head Office - Bromsgrove
Contract Type: Fixed Term 18 months
Course Information: Information Communications Technician Level 3 - You will be allocated the time required during the working week to attend learning that supports your apprenticeship course.
Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme, On-site Free Parking, Paid training with a view to obtaining a recognised qualification within Administration, Completion of Functional Skills Level 2 in Maths and English alongside your qualification
About Us
We are Polaris, one of the UK's largest leading communities of children's service providers.
Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their future.
Due to the growth of our services across the Polaris group, we are delighted to be recruiting for an enthusiastic IT Apprentice to join our vibrant team at our Head Office based in Bromsgrove.
Your role as an IT Apprentice will include
- Maintain and administer 1st and 2nd line telephone support service desk
- Manage the IT assets (laptops, desktops, mobile phones, printers etc.)
- The completion of long term/short term projects, ongoing daily tasks, quality control checks, implementing hardware handling processes.
- Monitor and manage the call queue, tickets and email queue.
- Monitor and action or delegate any urgent IT asset requests.
- Monitor equipment requests deadlines.
- Ensure new starter, leavers are processed correctly and on time
- Identify priority cases or jobs and action promptly
- Investigate, troubleshoot, and fix any incidents assigned to you, or escalate them to the relevant teams where required.
- Passionate about IT and keen to learn
- Sound administration skills
- GCSE/equivalent in Maths and English - This can be completed alongside your qualification if not already obtained.
- Ability to manage own workload and work independently
- Excellent customer service and communication skills
- A sound understanding of IT systems and electronic communications including Microsoft Office (eg Word, Excel and Outlook)
- Passionate about problem solving and attention to detail
- Analytical and methodical in thinking
The successful candidate will be required to complete a standard DBS check, the cost of which will be met by Polaris.
Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
Polaris is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment
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