Service Delivery Manager

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you!

About the role

The Service Delivery Manager is responsible for developing and maintaining strong client relationships to drive client satisfaction overseeing a variety of ITIL related and client relationship duties. You will manage a number of client accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’.

This is a multi-department coordination role that focusses on delivering exceptional service for new and existing clients. You will act as the central point of contact for service delivery related issues for your aligned accounts.

What will you bring?

• Build strong, professional relationships with colleagues, partners, and stakeholders.
• Support and promote an inclusive company culture.
• Drive value-adding opportunities for customers and the business.
• Encourage knowledge sharing and best practices.
• Challenge the status quo and promote innovation
• Follow established procedures and processes
• Take responsibility for personal training and development in products, systems, and skills.

Required Skills and qualifications

• English & Maths GCSE, grade C or above (or equiv)
• ITIL qualifications (Desired)
• Security Clearance (Desired depending on account alignment)
• Strong experience as a Service Delivery Manager
• Experience of using MS products (Word/ Excel/ PowerPoint/Outlook

Personal attributes

• Excellent verbal, written, and face-to-face communication skills.
• Strong time management and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Effective communicator, adaptable to different audiences.
• Skilled in presentation preparation and delivery.
• Strong organisational and numerical abilities
• Team player capable of working across diverse departments.
• Passion for technology and business.
• Positive, can-do attitude

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.