SCUK Financial Crime and Fraud (Line 1) Team Manager - FTC

Country: United Kingdom

Santander Consumer Finance (SCUK) is one of the UK’s leading independent finance companies, offering a wide range of products designed for the purchase and leasing of personal and business vehicles. These products are distributed via a network of dealers and intermediaries and through partnerships with manufacturers.

We are now looking for a Financial Crime and Fraud Team Manager to lead and manage the Financial Crime and Fraud Operations teams within SCUK Line 1 on a 12 month fixed term contract.

You will be a subject matter expert on Financial Crime and Fraud to enable SCUK to effectively manage its Financial Crime and Fraud risks and enable good outcomes for customers in line with the Consumer Duty.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities will include:

• To holistically manage financial crime and fraud risks in Line 1
• Work with Line 1 and Line 2 teams to determine mitigating actions and support those teams to execute and close the actions
• To drive and lead a team of circa 30 in managing financial crime risk within the scope of consumer duty, and enabling behaviours that promote and embed compliance with policies, standards and regulatory expectations
• To develop your team members’ potential and coach them to achieve their goals
• Manage day-to-day SLAs and implement and maintain (where required) an operational risk plan (e.g ‘path to green’) and work closely with Line 2 to proactively identify and embed areas of improvement to minimise risk associated with financial crime and consumer duty
• Responsible for informing and executing strategic development of Financial Crime and Fraud in Line 1 and seek out change and deliver optimisation in line with business objectives
• Deliver effective and efficient financial crime controls in respect of customers and third parties (dealer, brokers. manufacturers, outsourced third parties) within agreed SLAs
• Responsible to manage the annual budget of approximately £1.5m and manage costs of third parties
• Proactively seek ways to improve the quality of processes and controls and encourage ideas from others to be shared across teams
• To keep up to date with competitor initiatives, industry trends and regulatory changes
• Promote and embed a risk awareness culture within area of responsibility and San UK and actively encourages people to speak up and challenge without fear
• Will represent Financial Crime and Fraud at an organisational level and may deputise in Executive level meetings
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
  
  

What we’re looking for:

• Well-developed understanding of motor finance industry and consumer credit products
• Significant experience of the regulatory environment associated with financial services
• Previous demonstrable experience in managing a Financial Crime team and implementing change
• Credible, effective and enthusiastic leader who gains commitment from others and demonstrates the ability to achieve results through people
• Previous experience working within financial crime and managing fraud policy/regulatory/legislative issues
• Proven experience of interacting with Executive Directors enabling them to make decisions in respect of Financial Crime and Fraud
• Proven experience of successfully establishing new controls and implementing change
• Ability to deliver to tight deadlines and effectively manage conflicting organisational objectives
• Understands the customer landscape and promotes ‘Treating Customers Fairly’ principles
• Previous experience of leading medium-large multi-functional teams and being able to achieve results through people
• Effective negotiation, influencing and interpersonal skills
  
  

We have a range of benefits available which include:

• Competitive salary of £82,000 - £90,000 (dependent on experience)
• 30 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• Car allowance
• Private medical cover
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
  
  

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.