Safehouse Advocate

Who We Are

Causeway is a national charity that exists to create lasting change for marginalised and vulnerable people. This includes survivors of modern slavery and those caught in cycles of exploitation and crime. Causeway has been supporting thousands of individuals to make progress and thrive for more than 10 years, and we currently work with over 2,000 services users each year. We offer a person-centred approach to trauma support, so that those on their recovery journey feel seen and heard, but not judged or defined by their experiences. Our services include, but are not limited to: safe houses, one-to-one specialist support, holistic crisis support interventions and community connection groups. We also signpost service users into: counselling, training courses, volunteering and employment.

How this role fits into the vision and objectives of Causeway

We currently have an exciting opportunity for an Advocate on a maternity cover basis working primarily in our male safe house based in Sunderland, however there will be occasional support in our family accommodation also. In this role you will be supporting and provide casework support to Survivors of Modern day Slavery living within our safe-house. This role includes providing service users with emotional and practical support; advocating on their behalf, communicating with other organisations including but not limited to health professionals, legal representation and the Home office.

Responsibilities

• Case working service users identified as PVOHT (Potential Victims of Human Trafficking).
• Regular feedback and review meetings with Accommodation Coordinator.
• Arranging and attending appointments for individuals or families.
• Following up all paperwork/online reporting in adherence to the terms of the contract. Including but not limited to; journey plans, risk assessments and inductions.
• Ensuring that all Key Performance Indicators (KPIs) are met.
• Ensuring progression of individuals through the system;
• Liaising with organisations and individuals regarding service users and Causeway in a professional manner - including but not limited to SATco, UK Visas and Immigration, Modern Slavery Human Trafficking Unit, other agencies, police, and medical professionals.
• Ensuring accurate logging of all support hours.
• Ensuring exit strategies are being prepared in a timely fashion.
• Dealing with out of hour crisis in accordance with on call rota.
• Receiving out of hours’ referrals in accordance with the on call rota.
• Carrying out inductions, journey plan reviews and updating the client management system regularly.
• Supporting service users to attend appointments when appropriate.
• Some basic housekeeping duties including the cleaning and preparation of bedrooms for new service users.
• Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures.
• Ensuring adherence to all internal procedures regarding Causeway, the Safe Houses and any legislation
• Promoting Causeway in adherence to the terms of the contract – this may include attending events on behalf of Causeway as a whole.