RPM Support Specialist

About Medserv

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview

As an RPM Support Specialist, you will play a crucial role in delivering top-tier customer service to our clients. You will be responsible for assisting clients with queries, managing the synchronization of their diaries, and ensuring smooth and effective onboarding of new clients into our systems. This role requires a proactive, organized, and approachable individual who thrives in a fast-paced environment.

Key Responsibilities

Client Query Assistance:

• Serve as the first point of contact for clients, addressing their questions and concerns via phone and email.
• Provide timely and accurate responses to queries related to products, services, and account management.
• Maintain a positive, helpful, and professional demeanor at all times to ensure an excellent client experience.
  
  

Diary Syncing

• Assist clients with syncing their diaries with the hospital diaries.
  
  

Client Onboarding

• Support the onboarding process for new clients by guiding them through necessary steps and ensuring that all documentation is completed correctly.
• Provide personalized walkthroughs of systems, processes, and tools to ensure new clients are set up for success.
• Monitor the progress of new client setups, ensuring a smooth and seamless experience from start to finish.
  
  

Collaboration And Communication

• Collaborate with team members to ensure client queries and onboarding processes are handled efficiently.
• Communicate any potential issues or bottlenecks to relevant internal departments to ensure timely resolutions.
• Maintain accurate records of client interactions and updates in Salesforce
• Administrative Support:
• Perform administrative tasks related to client management and diary synchronization.
  
  

Qualifications & Skills

• Proven experience in customer service, client support, or administrative roles (previous experience in onboarding is a plus).
• Strong communication skills, both written and verbal, with a focus on clarity and professionalism.
• Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency with calendar management tools and client relationship management (CRM) software.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive, problem-solving attitude with a customer-first approach.
  
  

Package

• Salary: circa £26,000
• Performance bonus (team based)
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Gym membership
• Dedicated EAP provided by Health Assured
• Holiday Plus Scheme to purchase additional leave
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• 35-hour working week compensated at a 40-hour week