Regional Response & Voids Manager - 12 month fixed term contract

As the Regional Response & Voids Manager for Wiltshire, you will find yourself taking the lead on contract management, in respect of works relating to our response & voids work, damp, mould and condensation, minor works, whilst having overall responsibility for the DLO and sub-contractors.

You’ll have three team leaders as direct reports, who look after the trade team colleagues ensuring that have all the support they need and a team of up to three Surveyors, who support with the surveying needs of the team.

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

Your responsibilities will include ensuring the team meet the required standards of performance, including audit, time management, cost, quality and customer satisfaction.

Quality of service will be extremely important to you. You’ll understand that a solid and robust approach to contract management will be required to ensure the right outcomes.

You’ll take overall responsibility for the complaints that come into the team and you’ll work hard to ensure the right resolutions are received.

The challenges that the role encounters will require the application of thorough analysis and industry knowledge. You’ll demonstrate your technical and commercial expertise, knowledge of contract law, health & safety legislation, housing law and compliance.

About You

This will ideally be a field that you’re currently working within or have demonstratable experience of working and overseeing delivery of housing related contracts.

You’ll have experience in overseeing the management of externally delivered service contracts. Ensuring works are delivered in accordance with the contractual terms and within budget, with budgets in excess of £5m.

You must hold relevant technical qualifications and\or have had suitable training and\or equivalent experience.

You’ll be working with internal and external stakeholders, so you’ll be confident building relationships, understanding and anticipating customer needs.

The team work out of our Devizes office and whilst this is a hybrid role, you’ll likely choose to base yourself between the office and home to ensure the team get the support they require.

Travel will form part of the role, so you’ll have a full UK driving licence and access to a vehicle for work purposes.

In role you will be known as Contracts Manager – Response & Voids (Wiltshire).

What’s In It For Me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
  
  

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

Our Housing and Independent Living teams provide a comprehensive range of housing-related services to more than 75,000 customers.

The team acts as landlord of more than 28,000 homes owned and managed by us and offers a variety of supporting options designed to help elderly and vulnerable customers to continue living their lives independently. Some of the business functions include customer accounts, lettings, customer services & neighbourhood management.