Receptionist/Administrator

Gynaecology Assessment Unit and Early Pregnancy Assessment Unit at the Royal Derby Hospital have an exciting position which has become available. We are looking for a dynamic personality to come and join our team as a receptionist on the Gynaecology Assessment Unit.

This is a front facing role, you will have interactions between staff, patients and their relatives. We require a warm and friendly person to initially greet women when they first arrive to the department.

The successful applicant will need to have experience dealing with the general public, they will have good IT skills and remain calm under pressure in this challenging role.

You will require strong communication skills as you will be providing an effective face to face/telephone reception service using verbal and written communication to liaise with patients, relatives, staff, wards/units, directorates and external agencies/people to support the delivery of an efficient patient service. You will be required to demonstrate sensitivity and discretion.

The job role involves working Monday - Friday 08:30 - 1630

Training will be provided for the successful candidate.

• Register/welcome new patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the department and inform the nurse in charge or the senior sister of any query they may have.
• To use patient administration system and other Trust applications required to support the patient’s pathway.
• Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
• Responsible for completion of general administration tasks, including filing, photocopying, faxing, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, all case-note preparation for admissions, ensuring tests/investigations are correctly completed.
• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
• Administration support for Senior Nurses may be required.
• Order and maintain the departments supplies as necessary and in accordance with Trust policies.
  
  

Closing date of applications: 23 December 2024

Interview date: 7 January 2025

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
  
  

For further details / informal visits contact: Name: Mel McDonagh Job title: Senior Sister Email address: [email protected] Telephone number: 01332 785438

Gynaecology Assessment Unit

Nurse In Charge

Tel : 01332 786525