Receptionist/Admin Support - ED

Job Overview

Join our £49 million Emergency Assessment Centre at Wexham Park Hospital!

Receptionist/Admin Support - ED

Bringing together a brand new state of the art Emergency Department, a large Ambulatory Emergency Care Unit with an impressive 30 treatment spaces, an exciting multi-speciality Acute Assessment Unit and Acute Medical and Surgical Short Stay Units.

The position will require you to work shifts on a rolling rota basis – we operate a 7 day a week service; 24 hours/day (this includes nights).

If you are looking for a change and are able to work a range of shift patterns, then this may be the job for you.

Main duties of the job

To record patient attendances, transfers, and discharges electronically; ensuring all date collection is accurate and collected in a confidential and professional manner.

To provide a highly professional front of house service (this includes Reception, Ambulance Admissions and Patient Flow); it is the responsibility of the reception team to ensure that everyone presenting themselves to the Emergency Department is treated with dignity and respect.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent in Maths & English
• Experience with Microsoft Office - Word, Excel and Power point
  
  

Desirable criteria

• Knowledge of EPIC/EPR
  
  

Experience

Essential criteria

• Working with members of the public in a busy environment
• Customer service experience
  
  

Desirable criteria

• Emergency Department experience
  
  

Skills /Abilities

Essential criteria

• Communicate effectively
• Flexible approach to work
• Good IT skills
• Excellent timekeeping
• Ability to work under pressure
  
  

Desirable criteria

• Previous knowledge of the NHS
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now