Quality Assurance Officer 6-Month FTC

Quality Assurance Officer (6-Month Fixed Term Contract)

Location: Macclesfield

Salary: £26,000 pro rata

You know what good looks like. Now, help us make it even better.

You’ve worked in customer service or a call centre before. You know what a good customer interaction sounds like. Maybe you’ve even worked in a regulated industry where getting things right matters. Now, you’re ready to take the next step—spotting trends, ensuring compliance, and improving the customer experience from behind the scenes.

At SuperBike Factory, we need a Quality Assurance Officer who can review, refine, and raise the bar for how we engage with customers. You’ll play a key role in making sure our teams follow procedures, deliver great service, and stay compliant with industry regulations.

What You’ll Be Doing

• Listening & Assessing - Reviewing customer interactions, identifying areas for improvement, and ensuring compliance with policies and regulations.
• Spotting Trends - Analysing data to identify recurring issues, helping us fix problems before they escalate.
• Providing Feedback - Coaching teams, delivering constructive feedback, and driving better customer outcomes.
• Ensuring Compliance - Keeping us on track with FCA regulations, quality standards, and internal policies.
• Investigating & Resolving Issues - Handling complex complaints, FCA cases, and Data Subject Access Requests (DSARs) while keeping accurate records.
  
  

What We’re Looking For

• QA Experience - You’ve worked in quality assurance, auditing, or compliance, reviewing work and giving structured feedback.
• Customer Service Background - You know what great service sounds like because you’ve worked in a call centre or customer-facing role.
• Regulated Industry Knowledge - You understand FCA guidelines, financial services, or another highly regulated sector.
• Strong Analytical Skills - You can break down interactions, spot patterns, and suggest solutions that improve processes.
• Confident Communicator - You’re comfortable giving feedback and working across teams to drive better standards.
  
  

Why You’ll Love It Here

• You’ll have real impact - Your insights will directly improve how we engage with customers.
• You’ll have autonomy - Find solutions, not just problems, and help shape our approach to quality.
• You’ll grow with us - Whether you want to develop in compliance, auditing, or training, we’ll support your progression.
• You’ll be valued - This isn’t just about ticking boxes; it’s about making a difference in a fast-growing company.
  
  

Ready to raise the bar? Apply now and help us set new standards.

The benefits you’ll receive:

• Your Birthday off
• Netflix Membership
• Gymflex Benefit
• Group Life Assurance
• Staff Discount on Accessories and Bikes
• Salary Sacrifice Pension Scheme
• Cycle to Work Scheme
• Health Care + Wellbeing Benefits: Bereavement support, Critical illness support, Legal support, Fitness plans & nutrition advice, Physiotherapy & Mental Health Consultation, 24/7 Employee Doctor Help Line
• Enhanced Maternity or Paternity leave and enhanced sickness pay
  
  

How to apply:

Click the apply button or you can forward your CV over to [email protected] and we’ll happily answer any question you might have.

Company Background

SuperBike Factory was started in our founder’s garage back in 2010. Fast forward 14 years and we’ve grown into Europe’s largest used motorcycle retailer!

We now have 5 sites across the UK. Our head office is still in Macclesfield, but we’ve expanded to Donington Park, Bradford, Bristol and Milton Keynes employing over 280 people along the way with plans to expand even further.

• We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.