Product Manager - Digital Communications - INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We have an exciting opportunity for an enthusiastic, motivated, and experienced individual to join the Referral & Booking Team managing the Health Board's Digital Patient Communications Platform. This challenging role requires expert knowledge of WPAS, extensive understanding of booking practices including Referral to Treatment rules, and experience in staff and project management.

The post holder must have excellent communication and organisational skills, change management abilities, and a proven track record of working with staff at all levels. They must be able to work under pressure to tight deadlines and be open to change based on service requirements.

This newly established role is crucial in managing, planning, and implementing the Digital Communications System, including upgrades and rollouts within ABUHB.

While the role advises on staff management, there will be no direct staff management responsibilities during the next phase of the product, though this may change in the future.

Working to the Head of Referral & Booking, you will be well supported and encouraged to develop in his role.

Main duties of the job

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The Product Manager will be responsible for leading the management, planning and implementation of the Digital Patient Communications Product across ABUHB. This role involves managing the product through its full life cycle, maintaining a high-level road-map, ensuring high quality and effective Digital Communication services. Additionally, the Product Manager will be the main point of contact for the Digital Communications product, engaging with key stakeholders to confirm requirements.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Degree or equivalent qualification/ experience
• Significant management knowledge and experience gained managing a product, team and or service
• Evidence of continuous professional development
• Specialist knowledge across the range of booking practices and procedures
• Extensive knowledge of Patient Administration systems and processes
• Knowledge of NHS
• Expert knowledge of WPAS and other ABUHB administration systems
• Extensive knowledge of Referral to Treatment Time rules
• Good grasp of Health Board policies and procedures, including Human Resources
  
  

Desirable criteria

• Prince2 certification, or equivalent qualification
• Management or Service Improvement Qualification
• Knowledge of the Health Boards Digital Communications platform
  
  

Experience

Essential criteria

• Recent product/ system/ service management experience
• Training experience
• Staff management
• Project management experience
• Successful implementation of digital focused business change and improvements
• Track record of implementing new systems
  
  

Skills and Attributes

Essential criteria

• Excellent verbal and written skills
• Good presentation skills
• Excellent interpersonal skills
• Advanced IT skills with experience of using Excel, Outlook, Word, PowerPoint and databases
• Ability to work effectively with clinicians
• Ability to influence and persuade others
• Skilled negotiator and diplomat
• Management of difficult situations
• Able to analyse, interpret and present service data
• Ability to develop good and effective employee relations
• Ability to work independently and meet deadlines
• Strong leadership and management skills
• Ability to apply creative solutions to complex issues
• Energetic and committed to the aims of the service
• Capable of understanding the wider objectives of the service
• Able to collaborate with other Product Managers, to share best practice, lessons learned etc
• Able to organise and manage own work effectively
• Ability to work under pressure
  
  

Other

Essential criteria

• Geographically mobile; able to travel between sites
• Ability to work flexibly to the needs of the service
  
  

Desirable criteria

• Welsh Speaker (Level 1) or willingness to work towards