Processing Assistant

Are you computer savvy? Willing to learn and thrive in an ever changing environment?

The Input Team at NHS Shared Business Services are growing and looking for processing assistants to join their busy team. The team support in the provision of transaction processing services to one or a number of clients. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Working on a hybrid model from our Southampton office on a Tuesday and from home the rest of the time. This is a Fixed Term Contract for 6 months.

What you'll be doing:

• Processing work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learning the procedures and understand parameters of producing a quality output.
• Resolving queries, raise as necessary (i.e. a team leader/manager/other group), and log if appropriate.
• Scheduling and prioritising allocated work.
• Identifying and suggesting areas of improvement.
• Maintaining and updating information held on a data base or manually.
• Liaising with internal/external clients.
• Printing/posting data/reports/invoices daily.
• Maintaining records for audit purposes.
  
  

What you’ll bring:

• Attention to detail.
• Articulate and able to maintain good relationships with colleagues and clients.
• Ability to deliver a high quality customer service in a professional manner, creating trust and confidence.
• Excellent communicator.
• Standout colleague, who constantly displays dedication and flexibility.
  
  

It would be great if you had:

• Ability to follow process.
• Numerate.
• Ability to navigate around and understand use of relevant systems.
  
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: 6 month Fixed Term Contract

Location: Southampton

Security Clearance Level: DBS

Internal Recruiter: Chloe

Salary: £24,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?