Patient Pathway Coordinator (Fixed-Term)

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Cellular Pathology invites applications to a full time, fixed-term vacancy to join their friendly forward thinking team within a large, busy and continually developing department. This is to facilitate the smooth running of the patient journey by ensuring that co-ordination and streamlined administrative processes revolve around the patient and their individual needs.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

What You'll Do

Detailed job description and main responsibilities

Investigate, record and resolve problems related to all categories of

samples and associated enquiries.

Utilise the various Pathology and Trust software packages as

required by the role.

Liaise with all staff groups as required for routine and complex

situations and such that they are communicated and progressed.

Type a range of patient-sensitive documentation as required.

What We're Looking For

You will need to be a good communicator & be able to work effectively as part of a large team.

You will need to have excellent attention to detail.

Ideally, you will have had previous experience of working within a histopathology or cytology department & be familiar with medical terminology.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
• Experience as an administrator or secretary in an organisation with a customer focused environment
• Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
  
  

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
• Proficient in the use of all hospital computerised patient systems
• Experience in understanding and analysing patient pathways
• Knowledge of both local and national targets relating to RTT and cancer pathways
  
  

Values & Behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together