Pathway Co-ordinator (Supervisor)

We currently have an exciting opportunity for a Pathway Co-ordinators (Supervisor), within the Imaging Business Unit, University Hospitals of Derby and Burton, at our Queens Hospital Burton site, for someone to join the Admin and Clerical Team. We see patients attending for Imaging tests across several modalities (Ultrasound, MRI, CT, X-Ray).

With the continued implementations of our Community Diagnostic Centres, we are expanding our A&C Team to support patient scheduling and reception duties. We have various roles available across our Trust, with a primary base at one of the following: Royal Derby Hospital, Queens Hospital burton, Ilkeston Community Hospital or Florence Nightingale Community Hospital Derby.

You will be expected to support an efficient waiting list service to the consultants and their team in respect of NHS work; work flexibly with or alongside waiting list staff, consultants and other teams as required.

Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O’ level/GCSE (Grade C or 4/5 or above)

Both full time 37.5hrs per week and part time hours will be considered. Evening and weekend cover may be required on a rota basis. These are cross-site roles, cross-site working may be required.

Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.

Responsible for supervising, managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service.

You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.

You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.

Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.

Closing date of applications: 12 January 2025

Interview date: 21 January 2025

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
  
  

For further details / informal visits contact: Name: Laura Edwards Job title: Team Leader Email address: [email protected] Telephone number: 07385532923