Parkside Ward Clerk

Job Overview

You will be joining a small team of ward clerks on our Parkside Suite at Wexham Park Hospital where you will be supporting our clinical and admin teams.

You will be the main point of contact on our ward and this will consist of greeting all staff from areas within the Trust, our Consultants, Patients and relatives and as such a high level of customer service is required.

Main duties of the job

• Ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
• Promote equality for all individuals by taking into consideration their cultural and religious beliefs, customs and values. To adhere to hospital policy in relation to patient confidentiality at all times.
• Be aware of their responsibilities under the 1974 Health & Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. COSHH and Manual Handling Policy are adhered to.
• Report all accidents and/or incidents occur to patients, visitors, staff or oneself according to hospital policy.
• Report any suspicious circumstances/individuals/packages immediately to Unit Manager or her deputy.
• Be aware of procedures to be followed in the case of Fire, cardiac Arrest and any other emergencies.
• Adhere to hospital policy and not become involved in any financial matters with or on behalf of a patient or relative, e.g. witnessing a will.
• As an important member of the team, the post holder should attend and participate in any meetings and training sessions as required.
• Be aware of own levels of competence and at no time attempt tasks above and beyond their ability or training.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

• Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
• Greet all visitors to the ward in a helpful and polite manner.
• Direct visitors to the correct team.
• Maintain accurate admission and discharge information on EPIC.
• Work closely with Nurse in Charge to accommodate beds for new admission and relay information appropriately.
• Log booking forms in the nurses’ diary.
• Ensure handover sheet is up to date liaising with nurses where appropriate.
• Ensure all patient documentation is scanned for ‘costings’.
• Maintain a safe environment.
• Report any unsafe practices promptly to Matron/Senior Nurse/Nurse in Charge.
• Any other tasks commensurate with your grade.
  
  

Person specification

Competencies

Essential criteria

• High level of Customer service experience
  
  

Desirable criteria

• EPIC & Compucare system experience
  
  

Qualifications

Essential criteria

• A good standard of education
  
  

Desirable criteria

• Relevant admin/customer services qualification
  
  

Relevant experience

Essential criteria

• Experience within an NHS admin role
  
  

Desirable criteria

• Experience within a private patient admin role
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now