Outpatients Team Leader

Job Overview

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

This role is responsible for the line management of Outpatient staff in Cancer Care. The Cancer Care outpatient team deal with booking appointments and treatment for patients in Clinical Oncology, Medical Oncology, Haematology and Palliative & Supportive Care. They also work closely with the Patient Pathway Coordinators (PPCs) and the Trust Outpatient Administration Centre (OAC).

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

The ideal candidate will have demonstrably strong leadership skills, be willing to learn and be able to work on the implementation of improvements to the service. They will be able to work on reports to monitor the progress of the team to identify where to focus the teams efforts.

The ideal candidate will also have experience with recruitment and managing budgets and rotas for staff.

You will be an organised individual who is able to prioritise tasks for the best possible outcome.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer- focused environment
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions
  
  

Desirable criteria

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience
  
  

Values & Behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together