Marketing Cloud Product Manager

Marketing Cloud Product Manager (2164)

Oxfam is a global movement of people working together to end the injustice of poverty.

Are you interested in using automated and personalised email journeys can help to deliver a rich experience for donors, campaigners, and other supporters?

Do you have the ability to translate email marketing requirements into best practice solutions within Salesforce Marketing Cloud?

Do you believe that a kinder and radically better world is possible? And want to take action to make it happen?

We are looking for a Marketing Cloud Product Manager at a pivotal time of transition and change for the organisation.

The Role:

In this role, you will leverage extensive experience and expertise in Salesforce Marketing Cloud to deliver digital supporter communications. By implementing best practices and innovative solutions, the job holder will improve existing processes and practices to drive personalised marketing for income generation and engagement. The job holder will support two key organisational improvement programmes: TREC (Transformation Roadmap for Engagement CRM) and Oxfam360 (Organisational Data Integration and Management), which aspire to transform the extent to which data are integrated across the organisation, and deployed to add value for supporters. This role requires a blend of technical proficiency and strategic business thinking to drive continuous improvement and ensure the effective use of Salesforce Marketing Cloud.

You’ll be part of the Insights and Intelligence team, who:

• Provide actionable supporter insights to improve our engagement performance and accelerate growth,
• Manage the day-to-day running and strategic development of our CRM platform (Salesforce) and work with colleagues to identify how using data can improve the experience we deliver to supporters, and
• Develop and implement effective supporter segmentation and data selections for engagement activity.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also be / have:

• Demonstrated ability to manage and optimize email marketing platforms (ideally Salesforce Marketing Cloud), with a proven track record of successful business as usual product management, including enhancements that have driven significant improvements in supporter engagement and operational efficiency.

• Expertise in creating complex, automated email marketing journeys and integrating data from various sources to provide a seamless user experience. Proficiency in AMPscript, SQL, and other relevant coding languages is essential.

• Proven experience in managing remote work, with strong self-discipline and capability in key collaborations tools (such MS Teams, JIRA). Ability to communicate and collaboration with team members and stakeholders effectively, regardless of physical location.

• Continuous learning and professional development to stay informed about the latest trends, best practices, and technological advancements in Salesforce Marketing Cloud.

• Comfortable working with a range of internal and external stakeholders.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as part-time, job share, or partially home-based.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.