Local Supplier & Quality Lead - Maintenance

We have an opportunity for a Local Supplier & Quality Lead - Maintenance to join our Dream Cottages team at the Weymouth office.

 

As the newest Local Supplier & Quality Lead you will work closely with the Property Services Team in our Chester HUB and the Owner Success Team in our local office. In this role you must build and grow positive relationships with owners to ensure the best possible customer experience for both guests and owners through using your property and local knowledge.

A full UK Driving License is a requirement for this position.

• Paying a salary up to £26,000
• This is a shift rota position working 5 days out of 7, plus evening on call which will be paid as extra (£50 per shift with an extra £25 for any calls after 10pm)
• 33 days annual leave including bank holiday, plus an additional day off for your Birthday
• Two volunteering days per year
• Enhanced maternity and paternity policy 
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre 
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
  
  

About The Role

The Local Supplier & Quality Lead will be responsible for managing properties from a property portfolio when a booking is in situ providing a professional, cost effective, efficient, customer focussed service. You will be fully responsible for all areas of general maintenance, specific legislation and administration for our properties.

You will be accountable for resolving guest issues, serving as the primary contact for both owners and guests regarding property concerns, and providing feedback to enhance service quality. Additionally, you will support the Managed Service Team during peak periods, contributing to high guest satisfaction and strong NPS scores.

Responsibilities

Property Maintenance & Improvements

• Conduct inspections, create reports, and suggest improvements
• Carry out maintenance personally when appropriate
• Manage work orders, approve invoices, and oversee purchasing of supplies
• Care for supply vehicles and tools to company policy
  
  

Contractor & Team Management

• Engage with existing contractors and source new ones to ensure high standards
• Motivate, mentor, train, and support team members
  
  

Support & Compliance

• Support of sister brands in particular Lyme Bay Holidays in Lyme Regis
• Assist other departments with property-specific knowledge and experience
• Ensure compliance by conducting annual checks for owners who request it
• Manage communal block issues on behalf of owners
  
  

Owner & Guest Support

• Offer professional advice to owners, including property setup alongside the PNO department
• Arrange and advise on quality assessments when necessary
• Maintain up-to-date property information to assist with guest issues
  
  

Financial & Account Management

• Authorise and action goodwill gestures when financial compensation is appropriate
• Account management, ensuring properties are set up and closed out correctly
• Refuse management and financial overseeing
  
  

Operations

• Participate in on-call rotas, weekend, and late-hour work as needed
• Provide proactive ideas for business improvement and implement agreed actions
  
  

Skills And Experience

It’s just as much about personality as it is about skills for us! 

 

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

All we ask if you have the following:

• Full UK Driving License
• Excellent customer services standards
• Basic property maintenance & DIY proficiency
• Excellent negotiation and problem-solving skills with a commercial mindset
• Ability to multitask, prioritise & stay organised in a fast-paced environment
• Excellent interpersonal and communication skills
• Build, manage and maintain strong relationships
• Conflict resolution experience
• IT literate - MS office & databases
• Contractor management experience.
• although standouts will also have:
• Holiday let/Hospitality Industry Experience
• Good knowledge of the local area
• Ability to build a rapport quickly
• Experience seeing through work orders
  
  

Who We Are

Dream Cottages are Dorset’s leading holiday cottage provider. With an offering of over 500 self-catering Dorset cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. At Dream Cottages, we are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

Diversity and Inclusion:

We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!