Lead Delivery Manager

Job Summary

As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services.

You will lead a number of multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing long-term strategic plans that enable the delivery of work to achieve the objectives.

The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The NHSBSA has a number of data related programmes of work this has created need for a Lead Delivery Manager who has experience in working within Data and Data Platforms

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension (20.6% employer contribution)
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

Fundamental to the role is a focus on:

• Defining the strategic vision for a portfolio of national, highly complex and potentially politically sensitive DDaT services and products, working collaboratively with appropriate Heads of Service and other internal and external stakeholders including the Department of Health and Social Care and NHS England to do so.
• Designing. building and leading the necessary delivery structure and teams to enable the delivery of outcomes that contribute towards achieving the strategic vision for your portfolio of DDaT services and products. Ultimately, an accountability for the delivery outcomes in your portfolio.
• Interpreting, analysing and communicating sensitive, highly-complex and potentially contentious information, including negotiating elements of complex programmes.
• Creating and leading an environment which enables delivery at pace, removing blockers and challenging "the norm" to improve.
• Building effective working partnerships across senior customers and stakeholders at Head of Service Level both inside the organisation and externally.
• Facilitating a team 'mindset' conducive to effective multidisciplinary work, ensuring full participation and commitment from all team members and mature relationships with stakeholders.
• Enabling the team to focus on priorities as agreed by the Service Manager or Product Manager.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

Job responsibilities

In this role, you are accountable for:

• Providing leadership of Delivery Managers working within your portfolio and multidisciplinary scrum team/s.
• Delivery of services and products in-line with the NHSBSA and DDaTs strategy and strategic objectives.This includes governance compliance for your portfolio, ensuring the minimum document set is accessible and available for all services and products within in your remit.
• Creating and maintaining motivated and self-organising teams Escalation point for y blockers and concerns from the Delivery Team, and responsible for identifying and resolving risks and issues at the delivery portfolio level.
• Creating and securing the budgets needed to run the delivery of portfolio of DDaT services and products (working with internal and external funding sponsors), and then managing multiple budgets within your portfolio to ensure remain within forecast and managing any exceptions in a controlled way.
• Tracking,reporting and ownership of progress across the accountable portfolio of services and products.
• On-going review and identification of resource requirements addressing gaps appropriately.
• Developing and maintaining a proactive partnership with senior stakeholders (internal and external) and other delivery teams.
• Active participation in Delivery Management Community , including leading and supporting the professional development of Junior Delivery Managers and Delivery Managers.
• On-going learning, personal and professional development.
• Leadership responsibility within the overall DDaT Directorate, to champion and lead the delivery of the DDaT Strategy.
• Playing your agreed part in developing the organisation as a whole.