Infrastructure Engineer

This role is crucial in providing advanced technical support for complex IT issues, managing escalations, and driving solutions to enhance the ITS infrastructure. As an Infrastructure Engineer, you will be the final point of escalation within the ITS Operations team, responsible for diagnosing and resolving issues that require in-depth knowledge and expertise.

Your key responsibilities:

• Advanced Troubleshooting and Resolution: Handle complex IT incidents, performing root cause analysis and implementing permanent fixes.
• Incident and Problem Management: Act as the primary point of contact for critical issues, ensuring swift and effective incident response.
• System Administration: Configure, maintain, and troubleshoot servers, networks, applications, and databases.
• Network and Security: Monitor and manage network performance, security, and connectivity, troubleshooting issues.
• Documentation and Knowledge Sharing: Create and update technical documentation, contributing to the knowledge base.

What you'll need to succeed:

• Minimum of 5 years in IT support, with at least 2 years in a Level 3 or similar advanced support role.
• Problem Solving: Proven ability to analyse and resolve complex IT issues effectively.
• Communication: Strong written and verbal communication skills, able to explain technical concepts to non-technical stakeholders.

What we can offer you:

• Competitive salary depending on skills and experience
• Bonus opportunity
• Holiday entitlement of 25 days per annum & a holiday purchase scheme
• Hybrid working, with office attendance typically required three times per week
• Opportunity for flexible start, finish, and lunch times
• Cycle to work scheme, Perkbox, and Social clubs
• Wellbeing at work scheme, employee assistance programme, mental health first aiders

Please note that this role will be based in our Worcester office, and we are looking for candidates who are currently based within a 50-mile radius of the office.

Click the Apply button to find out more.