Hire Desk Controller

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About The Role

We are currently seeking a Hire Desk Controller to join our growing team. As a Hire Desk Controller, they will play a crucial role in managing the hire and return of equipment, ensuring smooth coordination between contracts, suppliers, site managers, and maintaining a high standard of customer service. The role is vital in supporting the successful delivery of utility projects and ensuring that all equipment requirements are met efficiently.

Location: Bamber Bridge, Lancashire

Hours: 40 hours per week, 08.30am-17:00pm, Monday to Friday

Salary: £31,000

Responsibilities

• Processing all hire requests throughout for both vehicles and plant through our hive system ( on and off hire)
• contact suppliers for availability of equipment
• Raising purchase order numbers to cover the hire and processing the goods received notes.
• Raise hire contracts into the plant management system ( Syrinx) ensuring all data is applied correctly and costings are assigned to the correct cost center.
• Organise delivery and collection of equipment to meet client project deadlines, while communicating effectively with site managers to ensure smooth operations.
• Address any issues that arise such as equipment breakdown or delivery/collection delays and find effective solutions to keep projects on track.
• Raise off hires with suppliers and process return notes, ensuring costs are costed on the correct weeks. Which means working accurately and towards weekly deadlines.
• Compliance- ensuring all equipment is compliant by coordinating, servicing, maintenance schedules so all plant is fit for purpose and safety regulations are met.
• Updating reminder records in syrinx with the next due date for calibrations and inspections.
• Creating and maintaining job cards in syrinx for repairs and damages for owned and hired assets.
• Creating order numbers to cover repairs, damages and lost items for suppliers and ensuring costs are recovered through syrinx.
• Update fleet numbers in syrinx when kit is being exchanged and update managers.
• Plants sheets - Daily updates on contract movements, gang changes or kit movements. These daily changes are to be amended in syrinx for correct cost code charges and to ensure accurate plant checks on vehicles.
• Answering internal and external calls relating to plant.
  
  

Experience And Qualifications Required For The Role

• Previous Hire Desk Controller experience.
• Ability to work at a fast pace and under pressure.
• Strong computer skills
• Excellent attention to detail, communication skills, able to use own initiative.
  
  

What You Will Get In Return

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

• Enhanced holiday allowance plus bank holidays.
• Pension
• Death in service
• Employee assistance programme
• Free car parking
  
  

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

SAP