Head of Technical Operations

About Us

We're on a mission to "Connect the real world with the digital world to improve lives”. To get there, we govern ourselves with a set of simple, yet powerful guiding principles.

We believe we make a difference to people’s lives.

We Care About Each Other & Our Customers.

We challenge the Industry.

We deliver on our promises and have fun doing it.

What You Will Be Doing

Connexin is a leading technology-driven services organisation that provides innovative ISP, IoT and Digital solutions. We are committed to delivering exceptional services and products to our clients, and we prioritise technical excellence, operational efficiency, and customer satisfaction. To support our growth and maintain our high standards, we are seeking a highly skilled and experienced Head of Technical Operations to join our Senior Leadership Team and lead our technical teams to drive operational success. A competitive salary will be offered for this position and can be discussed at interview.

Key Responsibilities

Project and Operational Management Leadership:

• Work closely with the SLT to define and direct the strategy for our Network Engineering, Network Ops, Software, Systems and Business Intelligence functions.
• Lead and motivate technical departments, ensuring effective execution of projects and operational excellence across the organisation.
• Work with the operational teams to ensure 100% uptime of our services 24/7/365, operating and maintaining it to provide uninterrupted availability.
• Lead on the implementation and analysis of metrics to identify key performance indicators that accurately reflect the overall performance of our services – promoting a culture of data-driven decision making.
• Provide strategic direction and oversight to ensure successful project outcomes, including budget management, resource allocation, and risk mitigation.
• Foster a collaborative and innovative culture, promoting cross-functional teamwork and knowledge sharing.
  
  

Stakeholder Management and Relationship Building:

• Engage and collaborate with various stakeholders, including senior executives, department leaders, and external partners, to identify project requirements and priorities.
• Build and maintain strong relationships with internal teams and external vendors, fostering partnerships to support successful project delivery.
• Facilitate communication channels and provide timely updates to stakeholders on project progress, issues, and resolutions.
  
  

Continuous Improvement and Change Management:

• Drive continuous improvement initiatives within the organisation identifying areas for optimisation and implementing process enhancements and automation where possible.
• Champion change management efforts, ensuring effective adoption of new processes, tools, and methodologies across the organisation.
• Foster a culture of innovation, encouraging the exploration and implementation of emerging project management practices and technologies.
  
  

Data Protection and Governance:

• Embed and lead a culture of excellent data governance and privacy-by-design. This includes, ensuring Data Privacy Impact Assessments (DPIAs), Data Sharing Agreements (DSAs) and relevant GDPR-related clauses are present in our third-party contracts and arrangements.
  
  

Essential Skills And Competencies

• Leadership: Strong leadership skills with the ability to inspire and motivate cross-functional teams. Capable of driving a project management culture and fostering collaboration and innovation.
• Project and Program Management: Proficiency in project management methodologies such as Agile, Scrum, Waterfall, or a hybrid approach. Ability to develop and implement project management standards, methodologies, and best practices.
• Strategic Thinking: Ability to align project activities with organisational goals and translate strategic objectives into actionable project plans. Capable of providing strategic direction to ensure successful project outcomes.
• Communication and Stakeholder Management: Exceptional communication skills, both written and verbal. Proficiency in stakeholder management, including building and maintaining relationships with internal teams, senior leadership, and external vendors. Strong negotiation and presentation skills.
• Business Acumen: Strong business sense with the ability to understand the impact of projects on overall business performance. Skilled in managing budgets, resources, and risks to achieve successful project delivery.
• Problem Solving and Decision Making: Excellent problem-solving skills with the ability to analyse complex situations, identify solutions, and make sound decisions. Demonstrated ability to mitigate risks and resolve project issues effectively.
• Change Management: Proficiency in change management principles and practices. Ability to drive and manage change within the organisation, ensuring successful adoption of new processes, tools, and methodologies.
• Analytical and Technical Skills: Strong analytical skills with the ability to assess project performance, monitor metrics, and provide data-driven insights. Familiarity with project management software/tools for planning, tracking, and reporting project progress. Strong understanding of IoT technologies, Internet Service Provider operations, and the telecommunications industry.
  
  

Essential Experience

• Proven experience (at least 10 years) in a similar leadership role overseeing technical operations.
• Strong background in managing and optimising, network operations, software development, and project management.
• Excellent knowledge of IT infrastructure, networking, software development lifecycle, and project management methodologies.
• Demonstrated ability to lead and motivate teams, foster a collaborative work environment, and drive operational excellence.
• Demonstrated experience in overseeing and delivering projects, programs, and initiatives on time, within budget, and meeting quality standards.
• Experience in managing stakeholders at various levels, including senior executives and external partners.
• Prior experience in a growth-oriented organisation or start-up environment is highly desirable.
• Familiarity with governance frameworks and decision-making processes.
  
  

Essential Qualifications

• A Bachelor's degree in Business Administration, Computer Science, or a related field.
• Certification in project management, such as PMP or PRINCE2
• ITIL Certification
  
  

Desirable Qualifications

• An MBA
• Specialist project / programme management qualifications such as MSP, Scrum, SAFe
  
  

Benefits

• Great Culture & Awesome People!
• 25 Days Holiday + Bank Holidays + Birthday Day Off
• Enhanced Parental Benefits
• Employee Referral Scheme
• Flexible Working
• Bike to Work Scheme
• Volunteer days
• Company events & awards
• Employee Assistance Program (Medicash - health cash plan including: virtual GP, reimbursements for optical, dental appointments, access to physiotherapy, health screening programs, discounts on gym memberships and various other lifestyle discounts)
  
  

Equality and Diversity

Connexin is committed to ensuring that all candidates for any role at Connexin are treated equally and with respect. We hire on the basis of “the right person for the role” and we never discriminate against any candidate on the grounds of :

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race
• Religion
• Sex
• Sexual Orientation
  
  

We will endeavour to accommodate any request in respect of any disability needs that any candidate may have.

Please note: As part of our commitment to maintaining a safe and secure workplace, all successful candidates will be subject to Disclosure and Barring Service (DBS) checks.