Front Of House

Reporting to: Head of Membership Operations

Salary: £24,960.00 per annum

Working Hours: 40 hours per week (Monday – Friday)

Locations: Fully office based across both PLATF9RM Brighton and Hove sites

PLATF9RM is Brighton & Hove’s largest independent coworking community of businesses and creative entrepreneurs, known for its lively and collaborative culture. There is a revolution happening in the world of work, and we’re at the forefront. Our mission is to Make Work Wonderful; for our team, our members and the wider community guides everything we do.

Purpose of the Role

At PLATF9RM, we’re looking for someone who thrives on delivering exceptional experiences. We’re searching for an enthusiastic, detail-oriented, and people-focused individual to be at the heart of the PLATF9RM community.

You’ll create a welcoming, inspiring atmosphere, supporting members with top-notch service while driving revenue through tours, sales, and inductions. Operationally, you’ll keep our spaces running smoothly, ensuring they meet our high standards.

With strong communication skills, you’ll engage members in events and initiatives, building a sense of belonging. If you’re proactive, detail-oriented, and ready to grow with us, we’d love to hear from you!

Role & Responsibilities

• Community Engagement and Communication: Foster a welcoming, engaging atmosphere for our members, offices, and external visitors, delivering exceptional customer service that exceeds expectations every single day. Proactively engage with the community, sharing updates on upcoming events and initiatives to inspire members to get involved and feel connected to something bigger
• Space Management: Maintain a safe, clean, and inspiring environment for everyone to enjoy. Ensure all shared spaces are tidy, functional, and reflective of the PLATF9RM brand ethos 24/7. This includes making sure our kitchen areas are clean, tidy, and well-stocked with utensils throughout the day
• Revenue & Sales: Drive sales of offices, memberships, day passes, lockers, and meeting rooms. Conduct tours and member inductions, managing enquiries effectively to maximise conversion and retention
• Operational Excellence: Perform daily walk-throughs to ensure the space meets our high standards. Execute thorough handovers for seamless day-to-day operations. Check inventory and supplies, ensuring refreshments and other amenities are fully stocked
• Feedback & Improvement: Collect and store member feedback, using insights to continually enhance the member experience and inform future initiatives
  
  

You Bring (Experience & Qualifications)

• Exceptional Customer Service: A people-focused mindset, where creating meaningful connections and putting customers at the heart of everything you do is key
• Strong Communication Skills: Confident in connecting with a variety of people, sharing information, and building relationships within the community
• Organisational Skills: Detail-oriented and efficient at managing multiple tasks, ensuring everything is tidy, functional, and on-brand
• Sales Experience: Comfortable leading tours, handling inquiries, and driving conversions to maximize membership, retention, and revenue
• Problem-Solving Mindset: Able to think on your feet, resolve issues quickly, and keep operations running smoothly
• Proactive Initiative: A self-starter who doesn’t wait to be told what to do—you spot what’s needed and take action
• Adaptability: Thriving in a fast-paced environment, ready to pivot when needed and embrace the ever-evolving nature of our community
• Data-Driven Insight: Skilled at gathering and using feedback to enhance experiences and inform improvements
  
  

Benefits

• 20 days holiday plus 8 bank holidays, increasing by 1 day per year of service, capped at 3 years
• Two half days off each month for you to work on your personal development
• Access to PLATF9RM 24/7
• Friday drinks in PLATF9RM
• ½ day off for your birthday
• Full access to our cultural programme
• Monthly Socials
• Discounts at some of the best local and independent restaurants and shops in Brighton