Digital First Line Support

About A-SAFE

Are you a motivated professional eager to make an impact at a fast-growing, industry-leading company? Join A-SAFE Group, where you’ll be part of a global team dedicated to redefining workplace safety standards and delivering innovative solutions to some of the world’s largest companies.

Since 1984, A-SAFE has been pioneering industrial safety solutions. We invented the world’s first industrial-strength polymer safety barrier and continue to lead the industry with innovative products like our award-winning IoT solution, RackEye. From our roots in West Yorkshire to our 17 international subsidiaries, we supply some of the world’s biggest brands – including Amazon, Coca Cola, and BMW. You can read more about our Customer Success Stories here.

The Opportunity

Join our digital team and help us deliver innovative safety solutions for our clients.

A-safe UK - Elland, West Yorkshire

Job Summary

We are looking for a Digital First Line Support to join our digital department and provide first-line support for our ERP and CRM platforms, as well as all other digital-related tickets. You will be responsible for managing the initial support, troubleshooting, and escalation processes for our digital infrastructure. You will also work closely with other digital team members and business stakeholders to understand their needs and ensure the smooth operation of our digital capabilities and efficiency.

Key Responsibilities

• Provide technical support and troubleshooting for ERP, CRM, and other digital systems and platforms, addressing issues and escalating them when necessary.
• Collaborate with other digital team members and business stakeholders to gather requirements and provide solutions that meet business needs and align with best practices.
• Monitor and ensure the performance, security, and integrity of digital systems, ensuring data quality, accuracy, and compliance.
• Assist with the integration of digital systems with other platforms, such as CRM, e-commerce, marketing, and analytics platforms.
• Provide training and documentation for digital systems to end users and other digital team members.
• Stay updated on the latest digital features, functionality, and best practices, and recommend improvements and enhancements to optimise our digital systems.
  
  

Qualifications And Skills

• Apt in digital support, information systems, or related field, or equivalent work experience.
• At least 1-2 years of experience in a digital first line support role or similar position.
• Strong knowledge of digital system configuration, customisation, and integration.
• Experience with CRM, ERP, and analytics platforms.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Attention to detail and quality, and commitment to continuous improvement and learning.
  
  

Benefits

Development opportunities to grow with the business.

Why A-SAFE?

At A-SAFE we put our values at the heart of the business.

• We Are Pioneers: Innovation is in our DNA. At A-SAFE, we’re dedicated to breaking new ground in industrial safety, from inventing the first polymer safety barrier to developing cutting-edge IoT safety devices like RackEye.
• We Are in it Together: Collaboration and support define our work culture. At A-SAFE, you’ll be part of a connected, global team that values every contribution. We support each other’s growth and celebrate success as a collective, creating a welcoming environment where everyone can thrive.
• We Do the Right Thing: Integrity and responsibility guide us in everything we do. Whether working with clients or colleagues, we believe in transparency, accountability, and delivering on our promises. You’ll be encouraged to build trust-based, lasting relationships, always acting with professionalism and respect.
  
  

Our Commitment to Diversity

We’re committed to building a diverse and inclusive workplace where everyone feels they belong. At A-SAFE, we believe our differences fuel innovation and enrich our work environment.

Ready to help us set new standards in workplace safety?

Apply today and start your journey with A-SAFE Group. Explore our Careers Page for more opportunities.