Deputy Ticketing Manager

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that unite people.

About OVO Wembley

Are you ready to be at the heart of the action at one of the UK's most iconic venues? the Deputy Ticketing Manager at OVO Arena Wembley, you'll be instrumental in driving the success of world-class events. Your role will be to assist the Ticketing Manager in the smooth running of the venue’s ticketing operations, ensuring excellent customer service, meeting promoter requirements, and maintaining efficient ticketing processes. This role is integral to enhancing the customer experience, streamlining sales operations, and ensuring

What We Can Offer

Hosting events is what we do best, and we want our people to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Your Responsibilities

• Assist with the budgeting and reforecasting of ticket sales, sell through rates and facility fee income
• Provide high level ticket sales reporting and insights to the venue leadership
• Manage the casual staff budget for the ticketing function.
• Oversee the successful ticketing management for events, from agreeing the manifest with the promoter to event day delivery.
• Ensure accurate and timely ticket sales updates are provided to promoters and designated venue personnel.
• Liaise with promoters and venue ticketing partners to assist in putting new shows on sale.
• Ensure the ticket office is fully prepared on event days, including collation of agent lists, seating checks, and entry scanner testing.
• Act as the main liaison with the promoter representative on event days, agreeing on final sales figures and managing guest lists appropriately.
• Ensure the ticket office has adequate cover on event days.
• Line manage the venue’s Ticketing & Box Office Executives.
• Provide assistance, training, and guidance to casual ticketing team members.
• Respond to escalated inbound customer enquiries related to ticketing issues.
• Ensure compliance with GDPR and PCI regulations at all times.
• Liaise with other departments, including Events, Finance, Marketing, and Premium, to provide necessary ticketing information and insights
  
  

About You

• Customer-focused with a commitment to delivering excellent service.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong time management skills, with the ability to prioritise tasks effectively and meet strict deadlines.
• Professional appearance and presentation, maintaining a smart and approachable demeanour.
• Strong people management skills, with experience leading and supporting a team.
• Excellent interpersonal, negotiation, and communication skills to liaise effectively with promoters, ticketing partners, and internal teams.
• Strong attention to detail, ensuring accuracy in reporting, sales updates, and ticketing processes.
• Exceptional organisational and planning skills to oversee event ticketing operations efficiently.
  
  

Recruitment Process Outlined

• 1st Stage- Intro Call with Talent Team
• 2nd Stage- F2F Meeting with Ticketing Director & GM
  
  

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.