DAFaid Incident Manager

RAC have an exciting opportunity for an Incident Manager to join our DAFaid Control Centre on a 9-Month Fixed Term Contract, based in our iconic Bescot office, Walsall.

As an Incident Advisor you will play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. By the provision of a responsive, consistent, and high-quality telephone service that delights Customers. Working continually to improve the quality of service delivered.

Salary is £23,795.20 per year

Shifts available:

• 7am-10pm (1 week of earlies and 1 week of lates)
  
  

or

• 2pm-10pm (late shift)
  
  

Totalling 40 Hours per week.

Key Accountabilities

• To play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands.
• To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands.
• Demonstrating initiative, by managing workload effectively and in a timely manner.
• Working as an individual within a team however also working as part of a team to deliver a service second to none
  
  

We are looking for a reliable candidate who is able to complete work to a high standard of accuracy to detail and deadlines. You will have excellent keyboard skills and proven experience in standard packages of Word, Excel and PowerPoint. A confident telephone manor and interpersonal skills are essential. To be successful in this role you must be assertive and able to effectively handle contacts at all levels within the organisation, both internally and externally.

What We Offer

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Eligibility to join our bonus scheme.
• 23 Days Annual Leave
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

So, what are you waiting for?

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.