Customer Support Executive

Vertu Mercedes Benz Fleet (Slough)

Vertu Mercedes Benz are looking for a Customer Support Executive to join the team! We are offering a basic salary of £26,000 per annum plus company benefits. You will be based from our Mercedes Benz of Slough dealership, and will have the flexibility for some hybrid working on a rota basis.

You will play a key role in managing communication and operations for our vehicle fleet. You will oversee both front-line and back-office tasks, ensuring smooth order flow, deliveries, and reporting, while maintaining excellent customer service.

In this role, you will manage inbound and outbound emails with leasing companies, fleet managers, and internal teams, ensuring effective communication. You’ll oversee quote requests, requotes, and delivery arrangements while adhering to SLAs, and handle orders, cancellations, model changes, and withdrawals. You will also coordinate deliveries, obtain quotes, and address delivery-related queries and complaints to ensure high customer satisfaction.

You’ll keep process guides up-to-date, ensuring compliance with internal procedures, and produce daily and weekly reports on the progression of vehicle orders. You will manage vehicle taxing, registration, invoicing, and allocation to ensure timely deliveries. Additionally, you will liaise with the PDI Centre, ensuring correct specifications and documentation prior to the delivery being scheduled.

You will also coordinate repairs for damaged vehicles, manage demo vehicle deliveries, and process driver expenses. Month-end checks and report generation will ensure all costs are correctly allocated.

To be successful in this role, experience in customer service and account management are key alongside great organisational and administration skills. Knowledge of using Salesmaster or Kerridge would be useful but not necessary as the relevant training will be given

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
  
  
  

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.