Customer Service Agent - PART TIME - UK
Swissport
Date: 3 days ago
City: Derby
Contract type: Part time
Job Title: Customer Service Agent
Company: Swissport
Location: EMA - East Midlands
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £11.79ph subject to 1.5% increase in compensation after probationary period
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
Key Responsibilities:
Qualifications:
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Company: Swissport
Location: EMA - East Midlands
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £11.79ph subject to 1.5% increase in compensation after probationary period
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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