CMDB, CSDM, and Discovery Program Management Advisor

Description

Overview

FedEx operates within a highly complex IT ecosystem, managing vast numbers of interconnected assets and services that underpin global operations and Service Management. The ability to track, manage, and govern these assets with precision is critical to ensuring operational efficiency, regulatory compliance, and seamless service delivery.

To address this challenge, we require a CMDB, CSDM, and Discovery Programme Management Advisor who will be responsible for driving key initiatives that enhance the accuracy, governance, and effectiveness of our IT CMDB, CSDM and Discovery. This role plays a vital part in maintaining data fidelity, helping manage constant infrastructure changes, and is pivotal to us driving our CSDM to visualise and standardise service relationships and subsequent dependencies.

Role Purpose

This position is instrumental in optimising CMDB data quality, strengthening IT governance, and ensuring that discovery tools effectively meet our ever changing landscape. It will involve working across multiple teams to drive initiatives that improve asset discovery, enforce governance processes, and enhance data accuracy to support decision making across the business, as well as reenforcing key ITIL processes (e.g. incident resolution, change management, risk mitigation, event management, and capacity management).

By driving CMDB correctness, completeness and compliance, alongside a strong discovery strategy and CSDM roadmap we gain:

• Enhanced IT operational efficiency through better asset visibility and service relationships.
• Stronger compliance and governance by ensuring data integrity and adherence to regulatory standards.
• Improved decision-making via accurate and reliable data to inform IT and business strategy.
• Seamless service delivery by proactively addressing risks and dependencies.
  
  

Essential Functions

The CMDB, CSDM, and Discovery Programme Management Advisor will:

Drive Strategic Initiatives

• Lead and oversee programmes focused on enhancing discovery tools, improving CMDB governance, and working to roll out CSDM and thereafter its continued adoption.
• Define and implement best practices for CSDM, data governance, and Discovery to ensure accurate representation of IT services.
• Collaborate with IT leadership to develop strategic roadmaps that align with FedEx’s business objectives and IT priorities.
  
  

Research, Evaluate & Recommend IT Innovations

• Conduct research and evaluate current and emerging technologies internally and externally to FedEx. Understand methodologies, processes, and tools to improve CMDB, CSDM, and Discovery.
• Assess the impact of new technologies and propose innovative solutions to enhance data quality, automation, and integration.
• Work with stakeholders and technical experts to provide recommendations to optimise existing tools and frameworks for completeness, correctness.
  
  

Data Analytics & Performance Monitoring

• Collect, analyse, and interpret data to monitor the effectiveness of discovery, CMDB accuracy, and governance frameworks.
• Define and implement KPI’s to hold us accountable and measure success and additionally drive continuous improvement.
  
  

Cross-functional Collaboration & Programme Coordination

• Work closely with our strategic partners and stakeholders drive our strategy, CMDB data fidelity, CSDM governance, and our Discovery Strategy.
• Act as a liaison between IT and business stakeholders to translate business requirements into actionable requirements.
• Define requirements and standards for initiatives that impact multiple teams, ensuring alignment with enterprise-wide IT strategies.
  
  

Governance & Compliance Enforcement

• Work with stakeholders to develop and enforce policies for CMDB data quality, service relationships, and Discovery.
• Ensure we are ahead of the curve with compliance against industry standards.
• Establish and maintain governance frameworks that prevent data inconsistencies and promote reliable IT service management.
  
  

Additional Responsibilities

• Provide advisory support on CMDB and discovery-related challenges, including incident resolution, change management, and risk management.
• Participate in internal audits, process improvement initiatives, and executive reporting on CMDB health, CSDM progress, and Discovery.
• Perform other duties as assigned to support IT excellence and maintaining FedEx’s competitive edge.
  
  

Key Qualifications & Skills

• Experience in CMDB, Discovery tools, IT asset management, and ServiceNow CSDM frameworks.
• Strong expertise in ITSM processes, service mapping, and governance frameworks.
• Knowledge of ITIL best practices, regulatory compliance, and risk management related to IT assets and services.
• Ability to evaluate and implement new technologies to improve discovery, asset tracking, and CMDB accuracy.
• Strong analytical skills, with the ability to interpret complex data sets and provide actionable insights.
• Excellent communication and stakeholder engagement skills to influence cross-functional teams and leadership.
• Proven track record in leading IT transformation initiatives and driving continuous service improvements.
  
  

Who We Are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What Do We Offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
  
  

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.