Client Manager
Close Brothers Invoice Finance
Date: 1 week ago
City: Brighton
Contract type: Full time
Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Invoice Finance (CBIF) team where you where you will manage a portfolio (c. 45 clients) of Invoice Discounting and Factoring clients, with funds in use of up to £3m in the Commercial Team based in Brighton.
You will ensure the delivery of excellent customer service whilst maintaining a strong focus on risk management in order to preserve low bad debts and maximise client life and income.
Our ideal candidate will have previous experience managing client portfolios within the Invoice Finance industry, or have a a strong background in a relevant, more junior role (e.g. Client Executive or Assistant Client Manager) and can demonstrate that they're ready to take the next step.
Which ever candidate profile you are, you will have exceptional communication and relationship building skills, you'll be highly organised with a keen eye for detail and a good head for numbers and risk management.
Responsibilities
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Invoice Finance (CBIF) team where you where you will manage a portfolio (c. 45 clients) of Invoice Discounting and Factoring clients, with funds in use of up to £3m in the Commercial Team based in Brighton.
You will ensure the delivery of excellent customer service whilst maintaining a strong focus on risk management in order to preserve low bad debts and maximise client life and income.
Our ideal candidate will have previous experience managing client portfolios within the Invoice Finance industry, or have a a strong background in a relevant, more junior role (e.g. Client Executive or Assistant Client Manager) and can demonstrate that they're ready to take the next step.
Which ever candidate profile you are, you will have exceptional communication and relationship building skills, you'll be highly organised with a keen eye for detail and a good head for numbers and risk management.
Responsibilities
- Manage a portfolio (c. 40-45 clients) of factoring and invoice discounting clients with funds in use of up to £3,000,000.
- Maintain an understanding of the value of additional security in place per client.
- Maximise client life by ensuring delivery of excellent service and implement additional services where appropriate.
- Maximise income by ensuring the correct fee rates are maintained and by ensuring additional fees are charged where appropriate.
- Undertake annual client reviews, and ad hoc reviews where facility changes are required.
- Source new business opportunities for Close Brothers Group from existing client base.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- Relevant experience managing clients in the Invoice finance industry including exposure to credit & risk.
- The ability to build effective, lasting relationships with clients at individual and board level, and likewise with internal stakeholders
- Excellent communication skills and an ability to negotiate satisfactory solutions between client and bank
- Strong organisation skills with the ability to prioritise tasks, ensuring deadlines are met, and client relationships are maintained to achieve zero qualifying attrition.
- The ability to interpret and analyse financial information
- Effective problem solving skills
- Valid UK drivers licence
- Knowledge of using RiskFactor
- Knowledge/Management of IF, ID & ABL products
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
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