Claims Referral Agent
Domestic & General
Date: 1 day ago
City: Bedworth
Contract type: Full time
Salary: Competitive
Contract: Permanent Full Time hours available (35hrs per week)
Location: Hybrid (working in the Bedworth office and from home) or Remote.
Are you someone who is focused on delivering great service to customers, making sure they receive the best journey possible whilst also maintaining policies and procedures?
If so, we could have the perfect opportunity for you here at D&G. We are now offering the position of Claims Referral Agents within our essential, Service function.
The Claim Referral Agent role will be responsible for contacting customers who have had their claim referred, managing the customer claim to the next step of the process or outcome.
Key Responsibilities
Contract: Permanent Full Time hours available (35hrs per week)
Location: Hybrid (working in the Bedworth office and from home) or Remote.
Are you someone who is focused on delivering great service to customers, making sure they receive the best journey possible whilst also maintaining policies and procedures?
If so, we could have the perfect opportunity for you here at D&G. We are now offering the position of Claims Referral Agents within our essential, Service function.
The Claim Referral Agent role will be responsible for contacting customers who have had their claim referred, managing the customer claim to the next step of the process or outcome.
Key Responsibilities
- Responsible for the delivery of a customer focussed referral journey.
- Proactively engage with customers to provide support, advice and interventions to ensure referred customer claims are resolved promptly.
- Deliver high standards in accordance with D&G policies, procedures, and service standards.
- Develop a good working relationship resulting in improved performance against KPIs.
- Monitor referred claims to ensure service levels and KPI performance are achieved, with high levels of customer satisfaction attained.
- Ensure Policies & Services reflect best practice & customer needs.
- Ideally, you will have previous experience within the claims booking process or have knowledge of insurance claims and processes.
- Experience using the Microsoft Office suite is essential.
- Additional systems knowledge using AS400, Genio & Orbit would be ideal.
- Full training – with clear career progression opportunities.
- Annual leave – 33 days (including bank holidays).
- A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme – matched employer contributions up to 5% of basic salary
- Life assurance – employer funded cover of 4x basic salary.
- Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
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