Catering Supervisor- Café Glade & Crossroads

Job Overview

A Catering Supervisor is being recruited to support and assist the Assistant Hotel Service Manager and Café Glade/Cross Roads /Courtyard Restaurant Manager in the provision of a highly professional and customer focused retail outlet (the Café Glade coffee shop). This is situated within Wexham Park Hospital.

You will be working 5 days over 7 days between the hours of 07.00-19.00

If you are looking for a challenging role which offers variety, continuous support, encouragement, and genuine job satisfaction then look no further.

Apply now to join our dynamic and pro-active team.

Please note this vacancy does not offer sponsorship.

Main duties of the job

The job holder will assist the Assistant Hotel Service Manager/ Food Service Manager to expand and/or make recommendations for improving standards and enhancing the service to all customers. This would be through quality initiatives and by looking at ways of maximising good customer care and income generation. You’ll be expected to serve patients, their visitors and staff in a welcoming, friendly and efficient manner, whilst maintaining the highest standards of cleanliness and hygiene. You’ll be working as part of a motivated team.

Candidates must have experience in managing people - motivating them to do their best, to become engaged with the role and to commit to the operation to diffuse conflicting scenario within the team .

You will be expected to be able to communicate and support through the department and beyond - whether with NHS colleagues in the hospital or external contacts such as contractors are on site.

We have a constant cycle of training and refresher training and you will maintain this with the Catering Assistant Team members along with management of holidays, sickness and an electronic rota system [Health Roster] are also part of the role.

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Detailed Job Description And Main Responsibilities

• To undertake the operational day-to-day supervision of Cafés, with organisation and planning of your allocated work before and after service and associated duties around opening times
• Be familiar with menu content, products on offer, all selling prices and details of other retail outlets (i.e., opening times)
• To be involved in the preparation of all foodstuffs, adhering strictly to standard recipes, production methods and checking of food and beverages served, for quantity, quality and appearance and maintaining standards of hygiene and temperature control as laid down in the kitchen HACCP.
• To ensure that all food items are displayed well and kept tidy throughout opening times
• Support the Food Service Manager, in implementation of all agreed working practices in order to ensure that visitors and staff have good “shopping experience”.
• Assist the Food Service Manager in opportunities to maximise income generation from Café Glade & Crossroad Cafe.
• Co-operating with other members of the Catering Team to maintain and improve the present high standard of food service for Visitors, Staff and Patients
• The post holder is an ambassador for the Department and his/her actions and conduct will be judged by patients and visitors as an indication of the quality of service provided by the Department as a whole.
  
  

Please see Job Description and Person Specification for further information

Person specification

Qualifications

Essential criteria

• A working knowledge of Food safety/Kitchen hygiene and HACCP
  
  

Desirable criteria

• Customer care experience
• Working towards grade 3 certificate in food hygiene
  
  

Experience

Essential criteria

• Experience of working in a food service led and customer focused environment
  
  

Desirable criteria

• Experience within both the commercial food service sector and/or an NHS catering operation
  
  

Skills

Essential criteria

• Good standards of literacy & numeracy
• Knowledge of working in a customer led environment
• Ability to work efficiently with minimal supervision and to time
• Good command of the spoken and written English
• Good time keeping
• Organised and methodical
• Ability to give clear instructions and feedback to senior staff
• Hard working, energetic and enthusiastic
• Adaptable and show initiative
• Courteous, polite and helpful
• Good interpersonal skills
• Ability to work as part of a team
• Promotes respect and dignity acknowledging the rights of others
  
  

Desirable criteria

• Fresh approach to service provision to enable a modern NHS catering service
• Willingness to learn new skills
• Good time management skills
  
  

Special Requirements

Essential criteria

• Flexible to working patterns - weekends
• Ability to work under pressure
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now