Business Systems Support Assistant

Location

Milton Keynes, GB

Department Name

ET RS Business Systems (618620) G2

About Network Rail

Join Our Team at Network Rail!

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here .

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

You'll be joining the Finance and Business Support function which is part of the corporate structure within the Route Services directorate. Your role involves supporting the function to deliver services that are vital to the running of the railway, delivering the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.

To provide professional support to the functions and key stakeholders of multiple systems used across the business. To provide technical and operational support and guidance. To act as subject area expert for all relevant Business Systems.

About The Role (External)

What will you be doing?

• Maintain integrity of systems for all users and provide system administration with regards to access and security.
• Support in the development of new systems and improve current systems as identified.
• Maintain user guides for all systems, their purpose, requirements and users.
• Assist in preparing business areas for transition to new ways of working when business systems are implemented or altered.
• Assist in the identification and implementation of quality and efficiency improvement initiatives.
• Investigate faults reported by users through various channels, applying a priority to each and tracking that corrective action has been taken, liaising with other business areas to expedite resolution.
  
  
  

Essential

• Familiarity with Web based Applications.
• Excellent analytical skills in a technical or systems related environment
• Good communication skills and attention to detail
• Previous experience of managing multiple work streams to ensure priority is correctly identified.
• High level of IT Literacy
• Excellent telephone manner and a customer focussed approach.
  
  
  

Desirable

• An understanding of Network Rail’s operating and logistic processes.
• An understanding of Supply Chain, Procurement or Asset Management processes, hierarchies, and legislation.
• Previous experience of Network Rail Systems such as Oracle, SharePoint, NROL3, Maximo, & Bravo
• Experience of test environments to identify and develop solutions.
  
  
  

How To Apply (External)

Salary: Band 5 £26,500 - £28,000 (Awarded based on experience)

Closing date: 6th January 2024. - Late applications will not be accepted. This role has also been advertised externally.

We will be holding an assessment day on Friday 17th January 2024. This will run from 9am - 4pm, full day attendance is required. Online individual assessments will be sent out to those shortlisted, please complete prior to attending the assessment day.

For this role you need to live within 75/90 minutes of The Quadrant in Milton Keynes.

Remote working opportunity! this role requires working in the office 2/3 days a week

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information