Assistant Support Technician

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

UHS Digital are excited to offer the post of Assistant Support Technician. Perfect for someone starting in their IT career or looking to reskill from a different area, this opportunity will allow them to develop their technical and customer service skills.

As part of the EPR Operations team, you will support the electronic patient record digital systems across the Trust by responding to support tickets via our service desk, phone, or by visiting different parts of the hospital. Previous NHS experience would be a bonus, but as long as you've got a good idea of what it means to offer great service and aren't scared of getting into the details, full training for the systems will be provided.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

• Diagnose, troubleshoot and provide user support for digital systems.
• Provide excellent customer service to all service users Make configuration changes, or data corrections within assigned systems as required.
• Grant users access to assigned systems, in line with current policies and procedures.
• Ensure that calls that are referred to third-party suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Develop and update user guides to support new functionality and system changes.
• Develop and deliver presentations and training to clinical staff on system updates.
  
  

Person specification

Qualifications

Essential criteria

• Level 4 NVQ or Diploma or equivalent experience
  
  

Desirable criteria

• Recognised IT qualification
  
  

Knowledge and experience

Essential criteria

• Knowledge of spreadsheets, analysis and presentation
• Good all-round understanding of information technology
• Proficient MS Office user (up to and including M365) Experience in explaining IT issues to non IT staff and extracting relevant information from them to help diagnose IT problems
  
  

Desirable criteria

• User experience of complex digital systems
• Knowledge of hospital patient flows
• Relevant experience of database administration / maintenance
• Basic knowledge of SQL
• Basic knowledge of HTML or other web based design programs
  
  

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together