After Sales Manager - Bathgate

Liebherr - One Passion. Many Opportunities.

We are united by a passion for technology and the determination to achieve great things for our customers. At the same time, every individual employee has the opportunity to apply this philosophy in the wide variety of tasks they perform every day at work.

Ready to share the fascination with us?

About the Role

A vacancy has arisen within our Earth Moving After Sales department based in Bathgate for an After Sales Manager. The role contributes to the success of Liebherr – Great Britain Ltd by ensuring the smooth running of the after sales department to provide excellent standards of customer service whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Responsibilities of an After Sales Manager

• Ensures effective operation of the Bathgate depot, including but not limited to, health and safety requirements, people issues and people development, parts inventory and management.
• Increases the revenue to achieve annual targets for parts, servicing and service and repair contracts.
• Delivers Earth Moving Technical After Sales profitability by regular review of profit and loss, identifying areas for improvement.
• Assists the After Sales Supervisor in dealing with breakdowns and arranging routine maintenance, using technical experience to prepare for jobs before engineer visit.
• Carry out monthly toolbox talks with engineers, either at the office or onsite.
• Is readily available to offer technical assistance to field service engineers and customers.
• Responsible for ensuring technical training for engineers is arranged and takes place.
• Ensures service controller is estimating for repairs following services.
• Management and control of the department’s costs, income and profitability.
• Ensure the efficient administration, operation and use of resources for all aspects of the after sales area, in the provision of service and spare parts.
• Ensuring Utilisation and Work in Progress (WIP) targets are met and maintained.
• To manage WIP by liaising with administration team and After Sales Supervisor to ensure jobs are being processed.
• Ensures warranty and modification parts are returned and job is invoiced within 30 days.
• Monitors and reports on monthly financial target, ensure weekly / monthly target is met for service and parts.
• Resolve disputed customer invoices or issues in an acceptable and timely manner.
• Develop a strong customer relationship by promotional activities.
• Management of the team using tools such as appraisals, return to work interviews, performance reviews.

Required Skills

• Competent mechanical engineering background
• Ability to demonstrate effective leadership skills with a team in a comparable work environment.
• Ability to articulate highly developed customer service skills applied in a working environment of similar complexity.
• Able to demonstrate ability to work effectively in a pressurised environment.
• Ability to use own initiative.

Our Offer

Competitive wages

Development opportunities through OEM training

Comprehensive benefits and employer paid premiums from day one

Paid annual leave

And much more!

Have we awoken your interest? Then we look forward to receiving your online application.

If you have any questions, please contact Aleksandra Szczepanska at [email protected].

One Passion. Many Opportunities.